Resources and publications
Ngā rauemi me ngā tānga
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Projects, reference and data
Template letters and work sheets
5 Resources Show all
Ministry of Social Development’s Advisory Panel will make administrative change as a result of complaintCase notesComplaint about MSD CEO’s Advisory Panel—MSD appointed panel outside governing terms of reference—Chair of Panel was formerly employed by Child Youth and Family (CYF)—Ombudsman found composition reasonable in the circumstances but on second matter, that the Panel should have in its reports, a record of consideration of compensation requests and reasons why payment would/would not be recommended
- Case notes
Access to computer suite in prison denied—Ombudsman found this unreasonable—Corrections agreed to reconsider the inmate’s request and to review criteria for use—also that computer facilities at prison be reviewed to ensure availability to prisoners who meet criteria for assistance with litigation
Department of Corrections not unreasonable to decline face to face interview between prisoner and journalist in particular caseCase notesPrisoner requested face to face interview with journalist—request declined—Ombudsman noted journalist had offered to conduct interview by AVL, notwithstanding preference for face to face—Ombudsman concluded that on this basis Department had not acted unreasonably in this instance
Department of Corrections accepts obligation to consider inmates’ circumstances when deciding work and educational parolesCase notesRefusal of work and educational paroles before inmate appeared before National Parole Board—inflexible policy inconsistent with concept of individual case management—review resulted in detailed case management plan for inmate
- Case notes
Tenancy Officer changed a hearing date which amounted to an adjournment—following the Ombudsman’s inquiries, the Ministry of Housing (which managed the Tenancy Tribunal) accepted the tenancy officer failed to follow the law when agreeing to change the date of the hearing after the landlord requested the change—the Ministry sent a memorandum to all staff clarifying the role of Tenancy Services where a party asked for a date change—apology sent to the complainant