Resources and publications
Ngā rauemi me ngā tānga
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Projects, reference and data
Template letters and work sheets
3 Resources Show all
Ministry of Social Development (CYF) failings at Family Group Conference and remedy of ex gratia payment requiredCase notesMinistry of Social Development (CYF—later Oranga Tamariki) fails to recognise impact and stress caused by failings by its staff at a family Group Conference to discuss child’s future—Advisory Panel had already acknowledged many of the failings but MSD had not accepted the gravity thereof—Ombudsman’s opinion on the matter accepted and MSD (OT) finally offered reasonable ex gratia payment and meaningful apology to complainant
- Case notes
Tenancy Officer changed a hearing date which amounted to an adjournment—following the Ombudsman’s inquiries, the Ministry of Housing (which managed the Tenancy Tribunal) accepted the tenancy officer failed to follow the law when agreeing to change the date of the hearing after the landlord requested the change—the Ministry sent a memorandum to all staff clarifying the role of Tenancy Services where a party asked for a date change—apology sent to the complainant
- Case notes
Department of Social Welfare provides incorrect information about Superannuation