Resources and publications
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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
45 Resources Show all
Council agrees to pay for part of fence removed for road widening
Case notesDelay in Council replying to complainant’s correspondence relating to the matter—unclear whether undertaking had been made—on balance probableCouncil waives fee for replacing pipes as gesture of goodwill
Case notesCharging for faulty work—whether County Council responsibleCouncil failed to adhere to conditions to dump refuse on leasehold land
Case notesFailure to reduce a smell nuisanceMarlborough Forestry Corporation’s sub-committee procedures fall short of standard required
Case notesConflict between staff and members of Board—importance of record keeping—question of minutes reflecting intentions of organisationCouncil agrees to reimburse legal fees where complainant lost opportunity to make submission
Case notesLegal costs—Council refusal to reimburse complainantCouncil acquires land by transfer to resolve dispute over undedicated land
Case notesFailure to maintain undedicated landCouncil’s processes regarding consent application not unreasonable, but inadequate response to complainant’s inquiries
Case notesPlanning application—dispensation under s 76(3) of the Town and Country Planning Act 1977— complainant overseas, not notified of outcome of applicationCouncil accepts it should fix issue over storm water drain
Case notesStormwater drainage for potential subdivision—effect of conditions of previous subdivision consents—Council obligations to supply outfallCouncil takes action to reduce noise nuisance from aircraft testing facility
Case notesNoise nuisance-aircraft engine testing at night—responsibilities of local authorityLocal Authority failed to require abatement of noise nuisance
Case notesLocal Authority had not enforced a Transitional District Plan in respect of the use of a dwelling—complainant’s neighbour had been using his home property to repair racing cars and the noise detrimentally affected the neighbourhood—Ombudsman found the Council had failed to require abatement of a noise nuisance but then agreed to do so—complaint discontinued on basis of Council’s actionsCouncil should have berm maintenance policy
Case notesMaintenance of berms—Council should have consistent policyAdequacy of Council's public consultation on traffic plan
Case notesChanges to traffic markings—detrimental effect on local church—Council’s main duty to enhance road safetyCouncil changes policy on remittance of penalties in certain circumstances
Case notesRates—late payment penalty