Resources and publications
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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
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More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
28 Resources Show all
Investigation into reduction of funding for care of adult disabled children
OpinionsMr Cliff Robinson was a plaintiff in the Atkinson v Ministry of Health case which won the right for parents of intellectually disabled adult children to be paid for the care of their children.Request for information relating to request for inquiry into convictions of Peter Ellis
OpinionsDr Lynley Hood and Dr Don Brash, the complainants, requested information held by the Ministry of Justice relating to their request to the Minister of Justice, Hon Amy Adams (the Minister), for a Commission of Inquiry into the Peter Ellis case.Annual Report 2015/2016 - full report
Annual reportsWe have already begun to make great strides in the 2015/16 reporting year. Despite overall intake once again increasing, we completed 7% more work than last year and finished the year with 11% less work on hand than at the same time last year. Our overall net clearance rate for complaints was 105%, meaning that we closed 178 more complaints than we received, and so started to make significant inroads into our backlog of aged complaints.Annual Report 2015/2016 - at a glance
Annual reportsThis document shows our Annual Report for 2015/2016 at a glance.Investigation into SSC conduct of MFAT leaks inquiry
OpinionsThis investigation was triggered by a complaint about an inquiry by the State Services Commission (SSC), which culminated in the publication of the Report to the State Services Commissioner on the Investigation into the Possible Unauthorised DRequest for health practitioner’s complaint history with HDC
OpinionsThe requester, a reporter at the Otago Daily Times (ODT), sought details of complaints made to the Health and Disability Commissioner (HDC) against a midwife.Request for information relating to the business case for Wiri Prison
OpinionsMax Rashbrooke asked the Department of Corrections (the Department) for copies of reports to Government entitled ‘Business Case Prison Capacity Supply & Procurement 2010 – 2019’ (First Business Case) and ‘Detailed (Stage Two) Business CRequest for surgical complications data
OpinionsThe New Zealand Herald made a request to five District Health Boards (DHBs) for information about the nature and outcomes of public hospital work by cardiothoracic surgeons and neurosurgeons.Investigation into availability of FairWay Reviewers’ Benchbook under the Official Information Act
OpinionsA requester asked FairWay Resolution Ltd (FairWay) for a copy of a FairWay document known as the Reviewers’ Benchbook.Investigation into prisoner's right to exercise at Auckland Prison
OpinionsThe complainant, Mr Arthur Taylor, was held in Auckland Prison’s D Block. In August 2014, he made a complaint that the Department of Corrections (the Department) was denying D Block prisoners the opportunity to exercise in the open air.Investigation of limited access to Ministry of Health influenza vaccine adverse reaction reports
OpinionsThe complainant, Mr Ron Law, requested information held by the New Zealand Medicines and Medical Devices Safety Authority (Medsafe), a Ministry of Health business unit, concerning adverse reactions to influenza vaccines in 2010 and 2011.Legal professional privilege outweighed by significant public interest in release of information
OpinionsHealth researcher Professor Cindy Farquhar complained about a decision made by the Ministry of Health (the Ministry) to refuse her request for a copy of two legal opinions, one from Health Legal, the other from Crown Law (the legal opinions).Request for information held by Ministry of Justice relating to investigation by Hon Ian Binnie QC into David Bain’s compensation claim
OpinionsIn December 2011 a Fairfax Media journalist requested the Minister of Justice to provide –Request for information relating to Bureau of Meteorology of Australia peer-review of National Institute of Water and Atmospheric Research report on ‘Seven-Station Temperature Series’
OpinionsThe complainant made requests to the National Institute of Water and Atmospheric Research (NIWA) for information it held relating to communications between NIWA and the Bureau of Meteorology (Australia) (BoM) concerning the peer review by BoM of iAnnual Report 2014/2015 - at a glance
Annual reportsThis document shows our Annual Report for 2014/2015 at a glance.Annual Report 2014/2015 - full report
Annual reportsBy 2006 it was becoming clear that we could not sustain the business model we were then operating and the late John Belgrave, then Chief Ombudsman, challenged us to reflect on the theme “Where is the Office Going?” So we began what has seemed like a long journey to modernise the Office.Access to view taser camera footage of 47 incidents where the taser was discharged
OpinionsSummary This opinion relates to a media request to Police to view the camera footage of all incidents where a person was tasered by a police officer.Investigation of refusal to provide information about staff working on vaccine approvals and immunisation programmes
OpinionsThe requester made several requests for a range of information related to vaccine approval processes, including details of Ministry of Health staff working on vaccine approvals.Request for ballistic evidence report provided by Victoria Forensic Science Centre for David Bain trial
OpinionsThe complainant made a request to the New Zealand Police (the Police) for a copy of a ballistic evidence report (the report) prepared by Mr Henry Glaser of the Victoria Forensic Science Centre (the VFSC) in 1997 in relation to a homicide investigaInvestigation into 2008 national school bus transport tender process
OpinionsIn March 2008, the Ministry of Education (the Ministry) issued a “Request for Proposals for School Bus Services for contracts commencing January 2009” (the RFP) which invited tenders for school bus routes for a period of six years.Request for information held by Abortion Supervisory Committee concerning Court judgment and harassment of medical staff and patients
OpinionsIn October and December 2012 Mr Ken Orr of Right to Life New Zealand Inc. made requests to the Abortion Supervisory Committee (ASC) for:Request to Department of Internal Affairs for gambling venue cost guidelines
OpinionsThe complainant requested the Department of Internal Affairs to provide him with a copy of a document entitled ‘Class 4 Venue Costs: Licensing Process’ (the guidelines).Request for information relating to Ministry of Education 2012 Special Education School Transport Assessment (SESTA) tender
OpinionsIn 2012, the Ministry of Education published a Request For Proposals (RFP) for the transport of special needs children for educational purposes called the ‘Special Education School Transport Assistance tender’ (SESTA tender).Request for information held by Crown Law Office relating to investigation by Hon Ian Binnie QC into David Bain’s compensation claim
OpinionsThe requester (a news media organisation) made two requests to the Crown Law Office for information it held relating to an investigation by a retired Judge of the Supreme Court of Canada, Hon Ian Binnie QC, into a claim by Mr David Bain for compensationInvestigation into Plumbers, Gasfitters and Drainlayers Board CPD requirements
OpinionsThe Federation of Plumbers, Gasfitters and Drainlayers (the Federation) represents tradesmen subject to the jurisdiction of the Plumbers, Gasfitters and Drainlayers Board (the Board).Annual Report 2008/2009
Annual reportsIn order to fulfil our legislative mandate and to manage our work programme more efficiently and effectively, we have reorganised the Office into targeted teams (see p 12). An advisory group has been established to support the Ombudsmen and Deputy Ombudsman. This will strengthen consistency in Ombudsmen decisions, uniformity of professional practice, and provide a more rigorous quality assurance over the Office output. It will also assist in our goal to widen our focus from individual complaints to a closer analysis of systemic administrative failings of which the complaints may be symptomatic.Request for Hazardous Activities and Industries List
OpinionsOn 4 September 2008 Mr Sharpe sought from the Council “details of the 3099 ‘Unverified HAIL’ sites in the region, i.e. their location and the activity/industry that are known to have the potential to cause land contamination”.Annual Report 2007/2008
Annual reportsThe challenge for Ombudsmen everywhere is to remain relevant in a changing social, political and technological environment. This Office is responding to that challenge in a variety of ways.