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Ngā rauemi me ngā tānga

Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options. 

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21 Resources Show all

  • Getting support and making a complaint in the Oranga Tamariki system

    Pamphlets and posters
    A guide to advocacy, monitoring and complaints for tamariki (children), rangatahi (young people) and their whānau (family).

  • Expectations for OPCAT COVID-19 inspections - pamphlet

    Pamphlets and posters
    This pamphlet compliments the Expectations for OPCAT COVID-19 inspections to guide agencies responsible for places of detention during the COVID-19 pandemic.

  • OPCAT inspections during COVID-19 pandemic – update and Statement of Principles poster

    Pamphlets and posters
    This poster compliments the set of principles provided to guide agencies responsible for places of detention during the COVID-19 pandemic. Read the full update and Statement or Principles for more information.

  • Submission of the Ombudsman - OIA consultation July 2019

    Projects, reference & data, Submissions
    In March, the Ministry of Justice announced a public consultation on matters relating to the Official Information Act.

  • Fair treatment for people with disabilities

    Pamphlets and posters
    This pamphlet provides information about the Ombudsman's role under the Disabilities Convention. Available in Large Print and Easy Read formats, plus versions in Te Reo Maori, Hindi, Korean, Tongan, Samoan, and Mandarin.

  • Making complaints about government agencies

    Pamphlets and posters
    A pamphlet explaining what the Ombudsman can do for you, the complaints process, and what happens when you make your complaint. Available in Easy Read and Large Print formats, plus versions in te reo Māori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, view a short YouTube video in New Zealand Sign language called "Making complaints about government agencies".

  • Making complaints about prisons and Community Corrections

    Pamphlets and posters
    A pamphlet on making a complaint about prisons and Community Corrections. It covers: What can the Ombudsman do for you?; What happens when you make a complaint?; and the complaints process. Available in Easy Read and Large Print formats, plus versions in Te Reo Maori, Samoan, Tongan, Korean, Mandarin and Hindi.

  • Monitoring places of detention

    Pamphlets and posters
    A pamphlet explaining the Ombudsman's role as a National Preventive Mechanism, what the Ombudsman looks at when monitoring places of detention, and other National Preventive Mechanisms. Available in Large Print and Easy Read formats, plus versions in Te Reo Maori, Hindi, Korean, Tongan, Samoan, and Mandarin. Or, watch a short YouTube video in New Zealand Sign language called "Monitoring places of detention".

  • The Ombudsman: who we are

    Pamphlets and posters
    A pamphlet explaining what the Ombudsman does. Available in Easy Read and Large Print formats, plus versions in te reo Māori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, watch this five-minute YouTube video (in New Zealand Sign Language) on what the Ombudsman does.

  • Submission of the Chief Ombudsman – Protected Disclosures Act consultation

    Projects, reference & data, Submissions
    The State Services Commission held a public consultation on possible reform of the PDA in 2018. The Chief Ombudsman made a submission, which is now available to read.

  • Submission of the Ombudsman - Education (Update) Amendment Bill 2016

    Submissions
    While we agree that on-line learning can make an important contribution to education, we are concerned about the breadth of the proposed Communities of On-Line Learning (COOL) scheme, and in particular the apparently unrestricted ability of any st

  • Submission of the Ombudsman - Marrakesh Treaty to facilitate access to published works for persons who are blind, visually impaired or otherwise print disabled

    Submissions
    The Office of the Ombudsman strongly supports New Zealand acceding to the Marrakesh Treaty to Facilitate Access to Published Works for Persons who are Blind, Visually Impaired, or otherwise Print Disabled.

  • Submission of the Ombudsman - Small Passenger Services Sector Review

    Submissions
    The Office of the Ombudsman is concerned that the review has not given enough attention to issues of safety and disability (issues that are central to fitness and purpose), and focussed too heavily on accommodating and potentially aligning current taxi

  • Submission of the Ombudsman - Building (Earthquake-prone Buildings) Amendment Bill

    Submissions
    This submission relates to the information management requirements of clause 275B of the Building (Earthquake-prone Buildings) Amendment Bill.

  • Submission of the Ombudsman - Environmental Reporting Bill

    Submissions
    It is in the interests of all New Zealanders to have comprehensive and reliable information available regularly on environmental issues that affect all of us. I do however have significant concerns with one aspect of the bill, namely clause 16, under which the Secretary for the Environment (MFE) and the Government Statistician can veto release of information to be used in an environmental report.

  • Submission of the Ombudsman - Prisoners' and Victims' (Continuation and Reform) Amendment Bill

    Submissions
    We are concerned that the victims’ claims scheme, which the Bill makes permanent, provides neither a suitable way to compensate victims of crime nor a suitable way to prevent abuse or mistreatment of prisoners in accordance with New Zealand’s international obligations.

  • Submission of the Ombudsmen - Education Amendment Bill

    Submissions
    This submission relates to clause 158X of the Education Amendment Bill currently before the Education and Science Committee.

  • Making or complaining about requests for official information

    Pamphlets and posters
    A pamphlet explaining what official information is, how you can make a request for it, and how the Ombudsman can help you. Available in Easy Read and Large Print formats, plus versions in te reo Māori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, view a seven-minute YouTube video (in New Zealand Sign Language) on the subject of "Making or complaining about requests for official information".

  • Submission of the Ombudsmen - Mixed Ownership Model Bill

    Submissions
    Our submission concerns clauses 6 and 7 of the Mixed Ownership Model (MOM) Bill, which remove the MOM companies from being subject to the OA and OIA.  These Acts are important accountabil

  • Submission of the Ombudsmen - Corrections Amendment Bill

    Submissions
    We had a limited opportunity to comment on the draft Corrections Amendment Bill (the Bill) and some amendments were made as a consequence of our submissions.  However, there remain other matters which concern us.

  • Submission of the Ombudsmen - the Public's Right to Know

    Submissions
    The Ombudsman's submission on the Law Commission's Issues Paper 18 The Public’s Right to Know:  A Review of the Official Information Act 1982 and Parts 1-6 of the Local Government Official Information and Meetings Act 1987