Resources and publications
Ngā rauemi me ngā tānga
Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
8 Resources Show all
Annual Report 2019/20
Annual reportsCOVID-19. The pandemic which swept the world in 2020 is undoubtedly the defining event of the past year. It has further defined the role of Ombudsman.Making Disability Rights Real 2014 - 2019
Disability rights reportsExecutive Summary New Zealand has a mixed record when it comes to the rights of disabled people.Pūhara Mana Tangata Terms of Reference
Advisory groupsThese documents outline the terms of reference for Pūhara Mana Tangata, the Chief Ombudsman's Māori panel.Memorandum of Understanding on bilateral cooperation between Ombudsman Thailand and the Chief Ombudsman of New Zealand
Protocols with agenciesOn 11 February 2020 the Office of the Ombudsman Thailand and the Chief Ombudsman signed a Memorandum of Understanding, in the interest of fostering international cooperation in the field of complaint-handling, good governance, protection of human rightsMaking disability rights real 2011/2012
Reports, Disability rights reportsThis is the first report of the Independent Monitoring Mechanism of the Convention on the Rights of Persons with Disabilities.Annual Report 2011/2012 - at a glance
Annual reportsThis document shows our Annual Report for 2011/2012 at a glance.Annual Report 2011/2012 - full report
Annual reportsIn many ways, 2011/12 was a watershed year for us. We received and completed the highest ever number of complaints and other contacts concerning state sector agencies. In particular, we managed a significant increase in official information complaints and complaints relating to the Earthquake Commission.Statement of Intent 2012/15
Strategic intentionsThis statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.