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13 Resources Show all

  • Submission of the Ombudsman - Education (Update) Amendment Bill 2016

    Submissions
    While we agree that on-line learning can make an important contribution to education, we are concerned about the breadth of the proposed Communities of On-Line Learning (COOL) scheme, and in particular the apparently unrestricted ability of any st

  • Annual Report 2015/2016 - full report

    Annual reports
    We have already begun to make great strides in the 2015/16 reporting year. Despite overall intake once again increasing, we completed 7% more work than last year and finished the year with 11% less work on hand than at the same time last year. Our overall net clearance rate for complaints was 105%, meaning that we closed 178 more complaints than we received, and so started to make significant inroads into our backlog of aged complaints.

  • Annual Report 2015/2016 - at a glance

    Annual reports
    This document shows our Annual Report for 2015/2016 at a glance.

  • Strategic Intentions 2016/2020

    Strategic intentions
    Our Strategic Intentions document sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.

  • Article 24 The Right to an Inclusive Education

    Reports, Disability rights reports
    An report of the Independent Monitoring Mechanism on the Rights of Persons with Disabilities looking at implementation of the Article 24 right to inclusive education.

  • Submission of the Ombudsman - Marrakesh Treaty to facilitate access to published works for persons who are blind, visually impaired or otherwise print disabled

    Submissions
    The Office of the Ombudsman strongly supports New Zealand acceding to the Marrakesh Treaty to Facilitate Access to Published Works for Persons who are Blind, Visually Impaired, or otherwise Print Disabled.

  • Submission of the Ombudsman - Small Passenger Services Sector Review

    Submissions
    The Office of the Ombudsman is concerned that the review has not given enough attention to issues of safety and disability (issues that are central to fitness and purpose), and focussed too heavily on accommodating and potentially aligning current taxi

  • Annual Report 2013/2014 - at a glance

    Annual reports
    This document shows our Annual Report for 2013/2014 at a glance.

  • Annual Report 2013/2014 - full report

    Annual reports
    This year we have begun to reap the benefits of the additional resources granted to us by Parliament for the 2013/14 year onwards, which has enabled us to appoint additional staff to progress the amount of work we are receiving.

  • Statement of Intent 2014/18

    Strategic intentions
    This statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.

  • Making disability rights real 2012/2013

    Reports, Disability rights reports
    This is the second report of the Independent Monitoring Mechanism of the Convention on the Rights of Persons with Disabilities. Available in full and summary form.

  • Submission of the Ombudsman - Building (Earthquake-prone Buildings) Amendment Bill

    Submissions
    This submission relates to the information management requirements of clause 275B of the Building (Earthquake-prone Buildings) Amendment Bill.

  • Submission of the Ombudsman - Environmental Reporting Bill

    Submissions
    It is in the interests of all New Zealanders to have comprehensive and reliable information available regularly on environmental issues that affect all of us. I do however have significant concerns with one aspect of the bill, namely clause 16, under which the Secretary for the Environment (MFE) and the Government Statistician can veto release of information to be used in an environmental report.