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11 Resources Show all

  • Annual Report 2012/2013 at a glance

    Annual reports
    This document shows our Annual Report for 2012/2013 at a glance.

  • Annual Report 2012/2013 - full report

    Annual reports
    Our anniversary year has been a period of growth and consolidation. We have taken time to reflect on the significant contribution to our development by all those who have held the office of Ombudsman in the past 50 years. We have also managed an unprecedented increase in demand for our services, drawing on both our traditional practice developed over the previous half century and new ways of prioritising and organising our workflows.       

  • Statement of Intent 2013/16

    Strategic intentions
    This statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.

  • Submission of the Ombudsman - Prisoners' and Victims' (Continuation and Reform) Amendment Bill

    Submissions
    We are concerned that the victims’ claims scheme, which the Bill makes permanent, provides neither a suitable way to compensate victims of crime nor a suitable way to prevent abuse or mistreatment of prisoners in accordance with New Zealand’s international obligations.

  • Submission of the Ombudsmen - Education Amendment Bill

    Submissions
    This submission relates to clause 158X of the Education Amendment Bill currently before the Education and Science Committee.

  • Making disability rights real 2011/2012

    Reports, Disability rights reports
    This is the first report of the Independent Monitoring Mechanism of the Convention on the Rights of Persons with Disabilities.

  • Annual Report 2011/2012 - at a glance

    Annual reports
    This document shows our Annual Report for 2011/2012 at a glance.

  • Annual Report 2011/2012 - full report

    Annual reports
    In many ways, 2011/12 was a watershed year for us. We received and completed the highest ever number of complaints and other contacts concerning state sector agencies. In particular, we managed a significant increase in official information complaints and complaints relating to the Earthquake Commission.

  • Statement of Intent 2012/15

    Strategic intentions
    This statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.

  • Submission of the Ombudsmen - Mixed Ownership Model Bill

    Submissions
    Our submission concerns clauses 6 and 7 of the Mixed Ownership Model (MOM) Bill, which remove the MOM companies from being subject to the OA and OIA.  These Acts are important accountabil

  • Submission of the Ombudsmen - Corrections Amendment Bill

    Submissions
    We had a limited opportunity to comment on the draft Corrections Amendment Bill (the Bill) and some amendments were made as a consequence of our submissions.  However, there remain other matters which concern us.