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  • Off the Record: An investigation into the Ministry of Health’s collection, use, and reporting of information about the deaths of people with intellectual disabilities

    Systemic investigations
    Executive summary The investigation New Zealanders with intellectual disabilities have overall poorer health outcomes compared to people without intellectual disabilities, despite higher than average use of health services.
  • Pūhara Mana Tangata Terms of Reference

    Advisory groups
    This document outlines the terms of reference for Pūhara Mana Tangata, the Chief Ombudsman's Māori advisory panel. Pūhara Mana Tangata
  • Memorandum of Understanding on bilateral cooperation between Ombudsman Thailand and the Chief Ombudsman of New Zealand

    Protocols with agencies
    On 11 February 2020 the Office of the Ombudsman Thailand and the Chief Ombudsman signed a Memorandum of Understanding, in the interest of fostering international cooperation in the field of complaint-handling, good governance, protection of human rights
  • Annual Report 2018/2019

    Annual reports
    It was a busy year. A very busy year. Using almost all measures, the level of our work increased, yet our results were, overall, very pleasing.
  • Strategic Intentions 2019/2023

    Corporate information, Strategic intentions
    Our Strategic Intentions document sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.
  • Annual Report 2017/2018

    Annual reports
    In the past year, we have made some excellent progress in key areas, none more so than by clearing our backlog of complaints, a bugbear both for us and the public. We have been quicker and more efficient in resolving complaints, but with no reduction in the quality or efficacy of our work. Specific cases we have dealt with this year are contained in this report, and they showcase the breadth and depth of the work we are tasked to undertake.
  • Strategic Intentions 2018/2022

    Strategic intentions
    Our Strategic Intentions document sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.
  • Annual Report 2016/2017

    Annual reports
    In 2016/17 we achieved 700 remedies for New Zealanders—‘remedy’ being the legal term for a solution to a problem. This is an increase of 20 percent on the previous year, one of many positive figures in this year’s Annual Report. We also had 149 recommendations for improvement in places of detention accepted.
  • Updated agreement with the Chief Executive of the Department of Corrections

    Protocols with agencies
    This updated agreement signed in August 2017 underpins the work of our agencies to ensure the humane treatment of people in legal custody.  
  • Strategic Intentions 2017/2021

    Strategic intentions
    Our Strategic Intentions document sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.
  • Disclosure: An investigation into the Ministry of Education's engagement processes for school closures and mergers

    Systemic investigations
  • OIA strategy 2016/2020

    Strategic intentions
    This document lays out our strategy for working with the Official Information Act. 
  • Annual Report 2015/2016 - full report

    Annual reports
    We have already begun to make great strides in the 2015/16 reporting year. Despite overall intake once again increasing, we completed 7% more work than last year and finished the year with 11% less work on hand than at the same time last year. Our overall net clearance rate for complaints was 105%, meaning that we closed 178 more complaints than we received, and so started to make significant inroads into our backlog of aged complaints.
  • Annual Report 2015/2016 - at a glance

    Annual reports
    This document shows our Annual Report for 2015/2016 at a glance.
  • Strategic Intentions 2016/2020

    Strategic intentions
    Our Strategic Intentions document sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.
  • OIA Report - Not a game of hide and seek

    Systemic investigations
    Not a game of Hide and Seek was the first Official Information Act investigation that paved the way for other Official Information Practice Investigations.
  • Annual Report 2014/2015 - at a glance

    Annual reports
    This document shows our Annual Report for 2014/2015 at a glance.
  • Annual Report 2014/2015 - full report

    Annual reports
    By 2006 it was becoming clear that we could not sustain the business model we were then operating and the late John Belgrave, then Chief Ombudsman, challenged us to reflect on the theme “Where is the Office Going?” So we began what has seemed like a long journey to modernise the Office.
  • Statement of Intent 2015/19

    Strategic intentions
    This statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.
  • Annual Report 2013/2014 - at a glance

    Annual reports
    This document shows our Annual Report for 2013/2014 at a glance.
  • Annual Report 2013/2014 - full report

    Annual reports
    This year we have begun to reap the benefits of the additional resources granted to us by Parliament for the 2013/14 year onwards, which has enabled us to appoint additional staff to progress the amount of work we are receiving.
  • Statement of Intent 2014/18

    Strategic intentions
    This statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.
  • Information fault lines: accessing EQC information in Canterbury

    Systemic investigations
    A joint report of the Chief Ombudsman and the Privacy Commissioner into the Earthquake Commission's handling of information requests in Canterbury.
  • Annual Report 2012/2013 at a glance

    Annual reports
    This document shows our Annual Report for 2012/2013 at a glance.
  • Annual Report 2012/2013 - full report

    Annual reports
    Our anniversary year has been a period of growth and consolidation. We have taken time to reflect on the significant contribution to our development by all those who have held the office of Ombudsman in the past 50 years. We have also managed an unprecedented increase in demand for our services, drawing on both our traditional practice developed over the previous half century and new ways of prioritising and organising our workflows.       
  • Statement of Intent 2013/16

    Strategic intentions
    This statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.
  • Investigation into Ministry of Education's management of OIA requests about proposed school closures

    Systemic investigations
    This is the report on my investigation under section 13(3) of the Ombudsmen Act into aspects of the Ministry of Education’s management of official information requests about the proposed closure of schools in Christchurch.
  • Annual Report 2011/2012 - at a glance

    Annual reports
    This document shows our Annual Report for 2011/2012 at a glance.
  • Annual Report 2011/2012 - full report

    Annual reports
    In many ways, 2011/12 was a watershed year for us. We received and completed the highest ever number of complaints and other contacts concerning state sector agencies. In particular, we managed a significant increase in official information complaints and complaints relating to the Earthquake Commission.
  • Investigation of the Department of Corrections in relation to the provision, access and availability of prisoner health services

    Systemic investigations
    This own motion report, unlike others we have undertaken, did not arise from specific incidents within the prison system, nor from the number of complaints we receive from prisoners.  Our investigation has identified that prisoners have reasonable access to Health Services and generally they receive healthcare equivalent to members of the wider community. However, the service is not without its problems and in the future, it may not be able to meet the healthcare needs of such a diverse population effectively.
  • Statement of Intent 2012/15

    Strategic intentions
    This statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.
  • Annual Report 2010/2011

    Annual reports
    The past year has seen consolidation of our efforts to improve work practices within the Office and improve our service to complainants and agencies. The final tranche of work to complete the restructuring and renewal of the Office will take place early in the 2011/2012 financial year.