Resources and publications
Ngā rauemi me ngā tānga
Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
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More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
38 Resources Show all
Getting support and making a complaint in the Oranga Tamariki system
Pamphlets and postersA guide to advocacy, monitoring and complaints for tamariki (children), rangatahi (young people) and their whānau (family).Ombudsman Quarterly Review Summer 2024
Ombudsman Quarterly Reviews (OQR)The Ombudsman Quarterly Review for Summer 2024 is out now. In this issue:Ombudsman Quarterly Review Spring 2023
Ombudsman Quarterly Reviews (OQR)In this issue the Chief Ombudsman calls for council workshops to be open by default; the Ombudsman’s new accessibility strategy; an overview of the Ombudsman’s engagements both locally and abroad; and a round up of the most popular guides on our website.Ombudsman Quarterly Review Winter 2023
Ombudsman Quarterly Reviews (OQR)The Winter 2023 Ombudsman Quarterly Review is out now. In this issue:Ombudsman Quarterly Review Autumn 2023
Ombudsman Quarterly Reviews (OQR)The Autumn 2023 Ombudsman Quarterly Review is out now.Ombudsman Quarterly Review Summer 2023
Ombudsman Quarterly Reviews (OQR)In this issue: a first for a NZ Ombudsman at Waitangi, an illuminating piece from the architect of the Official Information Act, international news from integrity organisations in the Pacific and Australasia, new case notes and more.Ombudsman Quarterly Review Spring 2022
Ombudsman Quarterly Reviews (OQR)The Spring 2022 Ombudsman Quarterly Review is out now. It includes Govt agencies receive OIA report card, Oranga Tamariki’s “litany of failures” in Malachi Subecz case, Ombudsman’s disability rights role featured at the UN, 60 years of the Ombudsman in NZ, and more.Ombudsman Quarterly Review Winter 2022
Ombudsman Quarterly Reviews (OQR)The Winter 2022 Ombudsman Quarterly Review is out now. It includes an opinion piece from Chief Ombudsman Peter Boshier on the OIA and LGOIMA, Mr Boshier’s submission to the Abuse in Care Royal Commission, a systemic investigation into the use of workshops by local councils is announced, and a stronger approach to delay deemed refusal complaints.Ombudsman Quarterly Review Autumn 2022
Ombudsman Quarterly Reviews (OQR)This edition includes Ombudsman’s opinion on the Erebus Memorial consultation process, third report highlights overrepresentation of Māori in mental health seclusion, Chief Ombudsman elected as Second Vice President of IOI, council not entitled to withhold internal workshop presentation.Ombudsman Quarterly Review Summer 2022
Ombudsman Quarterly Reviews (OQR)In this issue 2022 marks 60 years since the first New Zealand Ombudsman was sworn in, Chief Ombudsman Peter Boshier gravely concerned by volatile environment at intellectual disability facility, Peter Boshier reaffirms the Ombudsman’s commitment to Te Tiriti during Waitangi, Guide on regulatory policy design during COVID-19, New case notes and more.Ombudsman Quarterly Review Spring 2021
Ombudsman Quarterly Reviews (OQR)The OQR for Spring 2021 is out. In this issue:Ombudsman Quarterly Review Winter 2021
Ombudsman Quarterly Reviews (OQR)The Ombudsman Quarterly Review (OQR) for Winter 2021 is out. In this edition:Ombudsman Quarterly Review Autumn 2021
Ombudsman Quarterly Reviews (OQR)The OQR for Autumn 2021 is out. In this issue:Ombudsman Quarterly Review Summer 2021
Ombudsman Quarterly Reviews (OQR)The OQR for summer 2021 is out. In this issue:Ombudsman Quarterly Review Spring 2020
Ombudsman Quarterly Reviews (OQR)The OQR for spring 2020 is out. In this issue:Ombudsman Quarterly Review Winter 2020
Ombudsman Quarterly Reviews (OQR)The OQR for winter 2020 is out. In this issue:Ombudsman Quarterly Review Autumn 2020
Ombudsman Quarterly Reviews (OQR)In this issue: how our Office responded to lockdown COVID-19 inspections of prisons and care homes complaints resolution—avoiding a backlog Chief Ombudsman’s term renewed.Expectations for OPCAT COVID-19 inspections - pamphlet
Pamphlets and postersThis pamphlet compliments the Expectations for OPCAT COVID-19 inspections to guide agencies responsible for places of detention during the COVID-19 pandemic.OPCAT inspections during COVID-19 pandemic – update and Statement of Principles poster
Pamphlets and postersThis poster compliments the set of principles provided to guide agencies responsible for places of detention during the COVID-19 pandemic. Read the full update and Statement or Principles for more information.Ombudsman Quarterly Review Summer 2020
Ombudsman Quarterly Reviews (OQR)In this issue:Ombudsman Quarterly Review Spring 2019
Ombudsman Quarterly Reviews (OQR)In this issue: official information practice investigations highlights from our Annual Report 2018/19 whistleblowing freedom of information.Ombudsman Quarterly Review - Winter 2019
Outreach, Ombudsman Quarterly Reviews (OQR)In this issue:Ombudsman Quarterly Review - Autumn 2019
Ombudsman Quarterly Reviews (OQR)The Autumn 2019 edition of the Ombudsman Quarterly Review is here now.Ombudsman Quarterly Review Summer 2019
Ombudsman Quarterly Reviews (OQR)The Summer 2019 edition of the Ombudsman Quarterly Review is here now. Read about: what guidance materials people told us they use from our website; some of the questions we were asked at this year’s select committee hearing; which former staff member was awarded a knighthood.Fair treatment for people with disabilities
Pamphlets and postersThis pamphlet provides information about the Ombudsman's role under the Disabilities Convention. Available in Large Print and Easy Read formats, plus versions in Te Reo Maori, Hindi, Korean, Tongan, Samoan, and Mandarin.Making complaints about government agencies
Pamphlets and postersA pamphlet explaining what the Ombudsman can do for you, the complaints process, and what happens when you make your complaint. Available in Easy Read and Large Print formats, plus versions in te reo Māori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, view a short YouTube video in New Zealand Sign language called "Making complaints about government agencies".Making complaints about prisons and Community Corrections
Pamphlets and postersA pamphlet on making a complaint about prisons and Community Corrections. It covers: What can the Ombudsman do for you?; What happens when you make a complaint?; and the complaints process. Available in Easy Read and Large Print formats, plus versions in Te Reo Maori, Samoan, Tongan, Korean, Mandarin and Hindi.Monitoring places of detention
Pamphlets and postersA pamphlet explaining the Ombudsman's role as a National Preventive Mechanism, what the Ombudsman looks at when monitoring places of detention, and other National Preventive Mechanisms. Available in Large Print and Easy Read formats, plus versions in Te Reo Maori, Hindi, Korean, Tongan, Samoan, and Mandarin. Or, watch a short YouTube video in New Zealand Sign language called "Monitoring places of detention".The Ombudsman: who we are
Pamphlets and postersA pamphlet explaining what the Ombudsman does. Available in Easy Read and Large Print formats, plus versions in te reo Māori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, watch this five-minute YouTube video (in New Zealand Sign Language) on what the Ombudsman does.Ombudsman Quarterly Review Spring 2018
Ombudsman Quarterly Reviews (OQR)The Spring 2018 edition of the Ombudsman Quarterly Review is here now.Ombudsman Quarterly Review Winter 2018
Ombudsman Quarterly Reviews (OQR)The winter 2018 edition of the Ombudsman Quarterly Review is here now.Ombudsman Quarterly Review Autumn 2018
Ombudsman Quarterly Reviews (OQR)The Ombudsman Quarterly Review for autumn 2018 is available now.