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74 Resources Show all

  • Ombudsman Quarterly Review Summer 2024

    Ombudsman Quarterly Reviews (OQR)
    The Ombudsman Quarterly Review for Summer 2024 is out now. In this issue:

  • Ombudsman Quarterly Review Spring 2023

    Ombudsman Quarterly Reviews (OQR)
    In this issue the Chief Ombudsman calls for council workshops to be open by default; the Ombudsman’s new accessibility strategy; an overview of the Ombudsman’s engagements both locally and abroad; and a round up of the most popular guides on our website.

  • Chief Ombudsman's Annual Report 2022/2023

    Annual reports
    This year I have intensified my efforts to reach out to diverse communities around New Zealand. I have also continued my work to help lift good practices across government. This balance between the public and government is an important part of my independent role as an Officer of Parliament, and the need for me to reach out to both has become even more evident in current times.

  • Chief Ombudsman's Strategic Intentions - 2023 to 2028

    Strategic intentions
    I will maintain and strive to continually improve my existing practices in the areas of complaints-handling, proactive interventions, examination of places of detention, disability rights, and provision of agency learning and advice.

  • Ombudsman Quarterly Review Winter 2023

    Ombudsman Quarterly Reviews (OQR)
    The Winter 2023 Ombudsman Quarterly Review is out now. In this issue:

  • Ombudsman Quarterly Review Autumn 2023

    Ombudsman Quarterly Reviews (OQR)
    The Autumn 2023 Ombudsman Quarterly Review is out now.

  • Ombudsman Quarterly Review Summer 2023

    Ombudsman Quarterly Reviews (OQR)
    In this issue: a first for a NZ Ombudsman at Waitangi, an illuminating piece from the architect of the Official Information Act, international news from integrity organisations in the Pacific and Australasia, new case notes and more.

  • Ombudsman Quarterly Review Spring 2022

    Ombudsman Quarterly Reviews (OQR)
    The Spring 2022 Ombudsman Quarterly Review is out now. It includes Govt agencies receive OIA report card, Oranga Tamariki’s “litany of failures” in Malachi Subecz case, Ombudsman’s disability rights role featured at the UN, 60 years of the Ombudsman in NZ, and more.

  • Chief Ombudsman's Strategic Intentions - 2022 to 2027

    Strategic intentions
    As Aotearoa New Zealand’s Ombudsman, I give effect to a number of key democratic and human rights measures aimed at safeguarding the rights of people and promoting government accountability and transparency.

  • Chief Ombudsman's Annual Report 2021/2022

    Annual reports
    Watch the introduction in New Zealand Sign Language

  • Ombudsman Quarterly Review Winter 2022

    Ombudsman Quarterly Reviews (OQR)
    The Winter 2022 Ombudsman Quarterly Review is out now. It includes an opinion piece from Chief Ombudsman Peter Boshier on the OIA and LGOIMA, Mr Boshier’s submission to the Abuse in Care Royal Commission, a systemic investigation into the use of workshops by local councils is announced, and a stronger approach to delay deemed refusal complaints.

  • Inaugural Pūhara Mana Tangata report for 2020/2021

    Annual reports
    The Chief Ombudsman’s Māori panel – Pūhara Mana Tangata – has published a report of its first two years in operation.

  • Ombudsman Quarterly Review Autumn 2022

    Ombudsman Quarterly Reviews (OQR)
    This edition includes Ombudsman’s opinion on the Erebus Memorial consultation process, third report highlights overrepresentation of Māori in mental health seclusion, Chief Ombudsman elected as Second Vice President of IOI, council not entitled to withhold internal workshop presentation.

  • Ombudsman Quarterly Review Summer 2022

    Ombudsman Quarterly Reviews (OQR)
    In this issue 2022 marks 60 years since the first New Zealand Ombudsman was sworn in, Chief Ombudsman Peter Boshier gravely concerned by volatile environment at intellectual disability facility, Peter Boshier reaffirms the Ombudsman’s commitment to Te Tiriti during Waitangi, Guide on regulatory policy design during COVID-19, New case notes and more.

  • Ombudsman Quarterly Review Spring 2021

    Ombudsman Quarterly Reviews (OQR)
    The OQR for Spring 2021 is out. In this issue:

  • Annual Report 2020/2021

    Annual reports
    The global COVID-19 pandemic has continued to dominate our lives in the past year, creating new challenges for us all.

  • Strategic intentions 2021-26

    Strategic intentions
    As Aotearoa New Zealand’s Ombudsman, I give effect to a number of key democratic and human rights measures aimed at safeguarding the rights of individuals and promoting government accountability and transparency.

  • Research: Access to government information (2021)

    Corporate information
    In September 2021, the Ombudsman New Zealand commissioned a research agency, UMR, to undertake a nationwide online survey of 1,005 New Zealanders aged 18 years and over, to gauge awareness of the Official Information Act (OIA) and Local Government Offic

  • Ombudsman Quarterly Review Winter 2021

    Ombudsman Quarterly Reviews (OQR)
    The Ombudsman Quarterly Review (OQR) for Winter 2021 is out. In this edition:

  • International Development and Engagement Strategy (July 2020 – December 2023)

    Strategic intentions
    The International Development and Engagement Strategy has been developed to guide the international work of the Ombudsman from July 2020 to December 2023.

  • Ombudsman Quarterly Review Autumn 2021

    Ombudsman Quarterly Reviews (OQR)
    The OQR for Autumn 2021 is out. In this issue:

  • Ombudsman Quarterly Review Summer 2021

    Ombudsman Quarterly Reviews (OQR)
    The OQR for summer 2021 is out. In this issue:

  • Annual Report 2019/20

    Annual reports
    COVID-19. The pandemic which swept the world in 2020 is undoubtedly the defining event of the past year. It has further defined the role of Ombudsman.

  • Ombudsman Quarterly Review Spring 2020

    Ombudsman Quarterly Reviews (OQR)
    The OQR for spring 2020 is out. In this issue:

  • Ombudsman Quarterly Review Winter 2020

    Ombudsman Quarterly Reviews (OQR)
    The OQR for winter 2020 is out. In this issue:

  • Ombudsman Quarterly Review Autumn 2020

    Ombudsman Quarterly Reviews (OQR)
    In this issue: how our Office responded to lockdown COVID-19 inspections of prisons and care homes complaints resolution—avoiding a backlog Chief Ombudsman’s term renewed.

  • Pūhara Mana Tangata Terms of Reference

    Advisory groups
    These documents outline the terms of reference for Pūhara Mana Tangata, the Chief Ombudsman's Māori panel.

  • Ombudsman Quarterly Review Summer 2020

    Ombudsman Quarterly Reviews (OQR)
    In this issue:

  • Memorandum of Understanding on bilateral cooperation between Ombudsman Thailand and the Chief Ombudsman of New Zealand

    Protocols with agencies
    On 11 February 2020 the Office of the Ombudsman Thailand and the Chief Ombudsman signed a Memorandum of Understanding, in the interest of fostering international cooperation in the field of complaint-handling, good governance, protection of human rights

  • Ombudsman Quarterly Review Spring 2019

    Ombudsman Quarterly Reviews (OQR)
    In this issue: official information practice investigations highlights from our Annual Report 2018/19 whistleblowing freedom of information.

  • Annual Report 2018/2019

    Annual reports
    It was a busy year. A very busy year. Using almost all measures, the level of our work increased, yet our results were, overall, very pleasing.

  • Ombudsman Quarterly Review - Winter 2019

    Outreach, Ombudsman Quarterly Reviews (OQR)
    In this issue: