Resources and publications
Ngā rauemi me ngā tānga
Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
75 Resources Show all
When to contact the Ombudsman about natural disaster insurance complaints
FactsheetsToka Tu Ake EQC provides natural disaster damage insurance for residential buildings and some residential land.Open for business: A report on the Chief Ombudsman’s investigation into local council meetings and workshops
Official Information Practice InvestigationsA report on the Chief Ombudsman’s investigation into workshop and meeting practices of eight local authorities for the purpose of compliance with the principles and purposes of the Local Government Official Information and Meetings Act 1987.Meeting and workshop practices at Clutha District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and Workshop practices in Rotorua Lakes Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices at Palmerston North City Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices in Waimakariri District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices at Rangitīkei District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices at Taranaki Regional Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices in Timaru District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices at Taupō District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Our children in care complaint process – adult view
FactsheetsThis diagram shows how to make a complaint about Oranga Tamariki or one of its Care or Custody Providers.Our children in care complaint process – child view
FactsheetsThis diagram shows a simplified view of our complaints process, which is designed for children and young people in the Oranga Tamariki system.Kia Whaitake | Making a Difference: Investigation into Ara Poutama Aotearoa | Department of Corrections
Systemic investigationsChief Ombudsman Peter Boshier released Kia Whaitake | Making a Difference following his self-initiated investigation into how Ara Poutama Aotearoa | the Department of Corrections has responded to repeated calls for improvements in the way prisoners are treated.Getting ready - Oversight of Oranga Tamariki System Act implementation
FactsheetsThe Ombudsman is committed to being in a stronger position to consider complaints, investigate and monitor serious and significant issues. Read this factsheet to see how the Ombudsman has prepared for this role.Factsheet: Chief Ombudsman’s role examining and monitoring aged care facilities
FactsheetsNew Zealand has made an international commitment to make sure detained people are being treated in the right way and are living in a humane environment.OIPI systemic investigation - Terms of Reference
Official Information Practice InvestigationsThese documents outline the terms of reference for Official Information Practice Investigations systemic investigation into seven agencies' compliance, processes and practices.OIA compliance and practice in Accident Compensation Corporation
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Department of Corrections 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Education 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Foreign Affairs and Trade 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Health 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Justice 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Social Development 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Transport 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in New Zealand Customs Service 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in New Zealand Defence Force 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice at Waka Kotahi 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Te Kawa Mataaho 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.Ready or not? OIA compliance and practice in 2022
Official Information Practice InvestigationsThe Chief Ombudsman’s investigation into OIA practices at 12 core agencies uncovers significant gaps in the way agencies are responding to journalists, training staff and keeping records.Information for residents' point of contact: Upcoming inspection by the Chief Ombudsman’s team
FactsheetsA letter to residents of aged care facilities where the Chief Ombudsman is carrying out an inspection.OPCAT aged care monitoring programme
FactsheetsInvestigation framework: Administration of the Managed Isolation Allocation System by the Ministry of Business, Innovation and Employment – Hīkina Whakatutuki
FactsheetsThe Chief Ombudsman has started a broad investigation into the Ministry of Business, Innovation and Employment – Hīkina Whakatutuki (MBIE)’s administration of the Managed Isolation Allocation System (MIAS).