Resources and publications
Ngā rauemi me ngā tānga
Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
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More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
13 Resources Show all
Annual Report 2019/20
Annual reportsCOVID-19. The pandemic which swept the world in 2020 is undoubtedly the defining event of the past year. It has further defined the role of Ombudsman.Waka Tangata: APOR E-news (December 2020)
Waka TangataOmbudsman Quarterly Review Spring 2020
Ombudsman Quarterly Reviews (OQR)The OQR for spring 2020 is out. In this issue:Info sheet for detainees in MIQ facilities
FactsheetsThis information sheet is for people detained in a managed isolation and quarantine (MIQ) facility and sets out what is involved in an inspection by the Chief Ombudsman.Ombudsman Quarterly Review Winter 2020
Ombudsman Quarterly Reviews (OQR)The OQR for winter 2020 is out. In this issue:OPCAT: Ombudsman and IPCA are visiting court facilities
OPCAT, FactsheetsOmbudsman and IPCA are visiting court facilities Update: August 2020Waka Tangata: APOR E-news (June 2020)
Waka TangataOmbudsman Quarterly Review Autumn 2020
Ombudsman Quarterly Reviews (OQR)In this issue: how our Office responded to lockdown COVID-19 inspections of prisons and care homes complaints resolution—avoiding a backlog Chief Ombudsman’s term renewed.Expectations for OPCAT COVID-19 inspections - pamphlet
Pamphlets and postersThis pamphlet compliments the Expectations for OPCAT COVID-19 inspections to guide agencies responsible for places of detention during the COVID-19 pandemic.OPCAT inspections during COVID-19 pandemic – update and Statement of Principles poster
Pamphlets and postersThis poster compliments the set of principles provided to guide agencies responsible for places of detention during the COVID-19 pandemic. Read the full update and Statement or Principles for more information.Upcoming OPCAT inspection by Chief Ombudsman’s team
FactsheetsInformation for residents of a facility that is being inspected, and their family and whanau.Expectations for OPCAT COVID-19 Inspections
FactsheetsPurpose Inspecting places of detention helps to ensure that people who are deprived of their liberty are treated humanely, and their rights are respected and protected.Ombudsman Quarterly Review Summer 2020
Ombudsman Quarterly Reviews (OQR)In this issue: