Resources and publications
Ngā rauemi me ngā tānga
Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
167 Resources Show all
Children in care: complaints to the Ombudsman 2019–2023
ReportsA report identifying the themes emerging from complaints and enquiries made between 2019 and 2023 about Oranga Tamariki.Report on an announced follow up inspection of Te Āhuru Mōwai o Aotearoa – Māngere Refugee Resettlement Centre
OPCAT reportsOn 27 July 2022, a team of two Inspectors made an announced one-day follow up inspection of Te Āhuru Mōwai o Aotearoa – Māngere Refugee Resettlement Centre.Insights and Observations: The Chief Ombudsman's report on extreme weather events 2023
ReportsExtreme weather events that ravaged the country in early 2023 caused significant damage and loss of life. To ensure he understood the extent of the devastation and the challenges the country now faces, Chief Ombudsman Peter Boshier embarked on an engagement and outreach programme.Open for business: A report on the Chief Ombudsman’s investigation into local council meetings and workshops
Official Information Practice InvestigationsA report on the Chief Ombudsman’s investigation into workshop and meeting practices of eight local authorities for the purpose of compliance with the principles and purposes of the Local Government Official Information and Meetings Act 1987.Meeting and workshop practices at Clutha District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and Workshop practices in Rotorua Lakes Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices at Palmerston North City Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices in Waimakariri District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices at Rangitīkei District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices at Taranaki Regional Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices in Timaru District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Meeting and workshop practices at Taupō District Council 2023
Official Information Practice InvestigationsThis report was released as part of 'Open for business', a report on local council meetings and workshops.Chief Ombudsman's Annual Report 2022/2023
Annual reportsThis year I have intensified my efforts to reach out to diverse communities around New Zealand. I have also continued my work to help lift good practices across government. This balance between the public and government is an important part of my independent role as an Officer of Parliament, and the need for me to reach out to both has become even more evident in current times.Chief Ombudsman's Strategic Intentions - 2023 to 2028
Strategic intentionsI will maintain and strive to continually improve my existing practices in the areas of complaints-handling, proactive interventions, examination of places of detention, disability rights, and provision of agency learning and advice.Report on an announced follow up inspection of Matawhāiti Residence under the Crimes of Torture Act 1989
OPCAT reportsExcerpt from recommendations I am making one repeat recommendation, one amended recommendation, and three new recommendations based on my 2022 inspection.Report on an announced targeted inspection of Manawatu Prison under the Crimes of Torture Act 1989
OPCAT reportsExcerpt from Recommendations I make the following recommendations for improving the conditions and treatment of those in the Prison:Kia Whaitake | Making a Difference: Investigation into Ara Poutama Aotearoa | Department of Corrections
Systemic investigationsChief Ombudsman Peter Boshier released Kia Whaitake | Making a Difference following his self-initiated investigation into how Ara Poutama Aotearoa | the Department of Corrections has responded to repeated calls for improvements in the way prisoners are treated.OIPI systemic investigation - Terms of Reference
Official Information Practice InvestigationsThese documents outline the terms of reference for Official Information Practice Investigations systemic investigation into seven agencies' compliance, processes and practices.Chief Ombudsman's Strategic Intentions - 2022 to 2027
Strategic intentionsAs Aotearoa New Zealand’s Ombudsman, I give effect to a number of key democratic and human rights measures aimed at safeguarding the rights of people and promoting government accountability and transparency.Chief Ombudsman's Annual Report 2021/2022
Annual reportsWatch the introduction in New Zealand Sign LanguageOIA compliance and practice in Accident Compensation Corporation
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Department of Corrections 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Education 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Foreign Affairs and Trade 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Health 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Justice 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Social Development 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Transport 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in New Zealand Customs Service 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in New Zealand Defence Force 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice at Waka Kotahi 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Te Kawa Mataaho 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.