This page provides resources for fellow Ombudsmen and integrity institutions that may be of use in developing their own practices. The resources were developed for the New Zealand context, however many of the same principles and approaches may be applicable in other jurisdictions.
The New Zealand Ombudsman is able to receive reports of serious wrong wrongdoing in both public and private sector workplaces (commonly known as whistleblowing). To help members of the public with making a protected disclosure, the New Zealand Ombudsman has developed a guide which explains the procedures to be followed when making a disclosure, as well as the protections available to those who do make a disclosure.
Proactive release refers to agencies publishing official information without being requested to do so. Proactive release has a range of benefits including greater transparency, increasing public knowledge about how decisions are made, and improving public trust in government.
This guide will be helpful to Ombudsmen or integrity institutions who want to produce guidance for agencies under their jurisdiction on proactive release, or who would like to learn about how the New Zealand Ombudsman supports agencies in improving their proactive release processes.
This guide sets out key information about good decision making by agencies. Poor decision making and ineffective administrative processes can lead to complaints and challenges to decisions. Ultimately, poor decision making can increase overall downstream costs for agencies. A focus on good decision making can help to prevent some complaints being made at all. It is also likely to result in fewer of the complaints that are made being upheld and requiring remedial action.
This guide may be of interest to Ombudsmen or integrity institutions who want to produce guidance for agencies under their jurisdiction on good decision making, or who would like to learn about how the New Zealand Ombudsman supports agencies in improving their decision making processes.