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See the latest news and announcements.

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  • It’s your Right to Know

    News article
    Issue date:

    Today is International Right to Know Day.

    As New Zealand’s Chief Ombudsman, it is one of the most significant dates in my calendar.

  • Final opinion on Taihape Area School’s complaint over its farm

    News article
    Issue date:

    Chief Ombudsman Peter Boshier has recommended the Ministry of Education apologise to the Taihape Area School community and board of trustees over its handling of a farm that was bought by the former Taihape College and local community.

  • New case note - early assistance in name change case

    News article
    Issue date:

    A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.

  • Well-managed complaints increase customer trust: Australian research

    News article
    Issue date:

    New Australian research has been released into how public organisations manage complaints.

  • Ombudsman Quarterly Review Winter 2020

    News article
    Issue date:

    Our latest OQR is out.

    In this issue:

  • OIA calculator back online

    News article
    Issue date:

    The OIA calculator is back online.

    Thank you for your patience while we addressed the issues in the previous version.

    OIA calculator

  • OIA and LGOIMA requests over the holidays

    News article
    Issue date:
    By law, when you ask an agency for official information they have to respond to your request as soon as reasonably practicable and no later than 20 working days after they got it.
  • New complaints handling research announced

    News article
    Issue date:

    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.

  • Awareness of whistleblowing legislation alarmingly low

    News article
    Issue date:

    Public awareness of the Protected Disclosures Act (PDA) is very low, according to research undertaken on behalf of the Ombudsman.

  • New guides – Commercial withholding grounds and consulting third parties

    News article
    Issue date:

    The Chief Ombudsman has published a new tranche of guidance on the OIA. There are two new guides on the commercial and negotiations withholding grounds and one guide on how the OIA applies to information about public tender processes.

  • Chief Ombudsman welcomes new Oranga Tamariki role

    News article
    Issue date:

    Chief Ombudsman Peter Boshier is welcoming the opportunity to make a positive impact on the lives of children and young people within the state care and youth justice system.