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A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.
New Australian research has been released into how public organisations manage complaints.
Our latest OQR is out.
In this issue:
The Inquiries Act 2013 provided a new framework for the conduct of public and government inquiries into matters of public importance.
But there has been some uncertainty about how it interacts with the Official Information Act (OIA).
A case note released today looks into a complaint about Child, Youth and Family, which became Oranga Tamariki – Ministry for Children, removing a five-day-old child from their autistic mother.
The Independent Monitoring Mechanism (IMM) is writing a report about disabled people’s experiences during the COVID-19 emergency.
The Chief Ombudsman has published a new guide on how to deal with OIA requests for the names and contact details of public sector employees.
This guide answers questions from agencies and requesters about dealing with official information requests during the COVID-19 emergency. It:
The Chief Ombudsman has provided agencies responsible for places of detention with a set of principles to guide them during the COVID-19 pandemic.
OPCAT inspections and visits during COVID-19 pandemic – update and Statement of Principles
We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.
Changes to the Local Government Official Information and Meetings Act 1987 (LGOIMA) which came into effect on 21 March 2019 will affect ‘working day’ calculations for LGOIMA.
Last Friday’s attacks in Christchurch have shaken us all to the core.
To the people of Christchurch and to all those who have lost loved ones, my thoughts are with you. Kia kaha.
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