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A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.
New Australian research has been released into how public organisations manage complaints.
Our latest OQR is out.
In this issue:
We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.
Changes to the Local Government Official Information and Meetings Act 1987 (LGOIMA) which came into effect on 21 March 2019 will affect ‘working day’ calculations for LGOIMA.
Last Friday’s attacks in Christchurch have shaken us all to the core.
To the people of Christchurch and to all those who have lost loved ones, my thoughts are with you. Kia kaha.
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