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See the latest news and announcements.

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  • Ombudsman Quarterly Review Autumn 2020

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    Issue date:

    Our latest OQR is out. In this issue:

    how our Office responded to lockdown COVID-19 inspections of prisons and care homes complaints resolution—avoiding a backlog Chief Ombudsman’s term renewed.
  • Independent oversight to ensure the rights of disabled people are upheld during the COVID-19 pandemic

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    Issue date:

    The Independent Monitoring Mechanism (IMM) is made up of the Disabled People’s Organisations’ Coalition, the Human Rights Commission and the Ombudsman.

  • New case notes released today

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    Issue date:

    Some interesting OIA issues are covered in new case notes published by the Chief Ombudsman today.

  • Chief Ombudsman’s term extended for five years

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    Issue date:

    Parliament has agreed to extend Peter Boshier’s appointment  as Chief Ombudsman for another five years.

    In the Chamber, the Leader of the House, Chris Hipkins highlighted Mr Boshier’s efforts to resolve complaints in a timely way.

  • COVID-19: The duty to document does not cease in a crisis, it becomes more essential

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    Issue date:

    The Chief Ombudsman joins his international counterparts in their call for documentation, preservation and access to information as governments, businesses and citizens deal with the COVID-19 pandemic.  

  • OPCAT aged care inspections programme information published

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    Issue date:

    One of the Chief Ombudsman’s roles is to check on the treatment and conditions of people held in secure facilities – places people can’t leave even if they want to.

  • 2018/2019 Annual Report released

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    Issue date:

    Our annual report is now online and it shows what we’ve been doing over the past year to improve how we handle your complaints and protect your rights to request information.

  • New complaints handling research announced

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    Issue date:

    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.

  • Changes to the LGOIMA, including ‘working day’ definition

    News article
    Issue date:

    Changes to the Local Government Official Information and Meetings Act 1987 (LGOIMA) which came into effect on 21 March 2019 will affect ‘working day’ calculations for LGOIMA.

  • Message from the Chief Ombudsman - 19 March 2019

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    Issue date:

    Last Friday’s attacks in Christchurch have shaken us all to the core.

    To the people of Christchurch and to all those who have lost loved ones, my thoughts are with you. Kia kaha.