News

Rongo kōrero

See the latest news and announcements. 

  • New case note—information about COVID-19 clusters

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    The Chief Ombudsman has published a case note on a complaint about a request for information about the names of COVID-19 clusters linked to cases in the Bay of Plenty District.

  • New guidance—the OIA’s confidentiality withholding ground

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    The Chief Ombudsman has published a new guide today on the OIA’s confidentiality withholding ground.

    The OIA says that information must be made available unless there is a good reason not to.

  • OIA and LGOIMA requests over the holidays

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    By law, when you ask an agency for official information, they have to respond to your request as soon as reasonably practicable - and no later than 20 working days after they receive it.

  • New privacy guide and case notes

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    The Chief Ombudsman has published a new guide today on the OIA’s privacy withholding ground.

    The OIA says that information must be made available unless there is a good reason not to.

  • Delay in responding to OIA request

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    The Chief Ombudsman has published a new case note today on an OIA delay complaint.

    Antarctica New Zealand responded to an OIA request well outside the extended deadline, and only after the Chief Ombudsman began an investigation.

  • New case note—Consultation on health and safety plans for Managed Isolation Facility

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    The Chief Ombudsman has published a case note on his investigation of complaints by Stamford Plaza residents.

  • Ombudsman Quarterly Review Autumn 2020

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    Our latest OQR is out. In this issue:

    how our Office responded to lockdown COVID-19 inspections of prisons and care homes complaints resolution—avoiding a backlog Chief Ombudsman’s term renewed.
  • Independent oversight to ensure the rights of disabled people are upheld during the COVID-19 pandemic

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    The Independent Monitoring Mechanism (IMM) is made up of the Disabled People’s Organisations’ Coalition, the Human Rights Commission and the Ombudsman.

  • New case notes released today

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    Some interesting OIA issues are covered in new case notes published by the Chief Ombudsman today.

  • Chief Ombudsman’s term extended for five years

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    Parliament has agreed to extend Peter Boshier’s appointment  as Chief Ombudsman for another five years.

    In the Chamber, the Leader of the House, Chris Hipkins highlighted Mr Boshier’s efforts to resolve complaints in a timely way.

  • COVID-19: The duty to document does not cease in a crisis, it becomes more essential

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    The Chief Ombudsman joins his international counterparts in their call for documentation, preservation and access to information as governments, businesses and citizens deal with the COVID-19 pandemic.  

  • Integrity doesn’t stop at the border

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    A Memorandum of Understanding signed this week sets out how the New Zealand and Thai Ombudsmen will work together for good governance, integrity and human rights across the Asia and Pacific regions.
  • Chief Ombudsman releases new case note on chief executive remuneration

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    The Chief Ombudsman has published a new summary of his investigation into the State Services Commission (SSC)’s decision to withhold information about public service chief executive remuneration.

  • New complaints handling research announced

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    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.