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  • New case note: WorkSafe’s decision not to formally investigate an incident

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    Issue date:

    The complainant was injured at a mine site on 11 April 2018 while doing a demolition job for a mining company. The company notified WorkSafe and advised that the complainant suffered a minor soft tissue injury.

  • Minister for Courts found to have acted contrary to law over OIA request

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    Issue date:

    Failure by the Minister for Courts to make and communicate his decision on a request for official information within extended time limit — Ombudsman investigation found a failure to meet statutory obligations imposed by the OIA —appeared contrary to law

  • Waka Kotahi waives toll fee after evidence of vehicle sale

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    Issue date:

    A woman who sold her car and left New Zealand in December 2019 found herself at the receiving end of correspondence from a debt collection agency for unpaid toll fees.

  • Ombudsman Quarterly Review Autumn 2021

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    Issue date:

    Our latest OQR is out.

    In this issue:

  • Final opinion on HDC complaints

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    Issue date:

    An opinion by the Chief Ombudsman has found that the handling of three separate complaints by the former Health and Disability Commissioner (HDC) was unreasonable.

  • First full inspection of Māngere Refugee Resettlement Centre

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    The Chief Ombudsman has released his report on an unannounced inspection of Māngere Refugee Resettlement Centre under the Crimes of Torture Act 1989.

  • Ombudsman marks New Zealand Sign Language Week with new resources

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    Issue date:

    Chief Ombudsman Peter Boshier has released a series of New Zealand Sign Language resources to coincide with the start of New Zealand Sign Language Week 2021, today.

  • First children in care case notes published

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    Five case notes published today concern complaints about children in care, and how these were resolved. 

  • New guide on proactive release

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    Issue date:

    One of the purposes of the Official Information Act (OIA) is to make official information increasingly available to the NZ public.

  • OIA and LGOIMA requests over the holidays

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    Issue date:
    By law, when you ask an agency for official information they have to respond to your request as soon as reasonably practicable and no later than 20 working days after they got it.
  • Free and frank advice and the Official Information Act

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    Issue date:
    How do we strike the right balance between enabling confidential consideration of free and frank advice, and enabling the public to access official information to support open government? Chief Ombudsman Peter Boshier discusses in a new Victoria University Policy Quarterly article.