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Rongo kōrero

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12 news items Show all

  • Ombudsman Quarterly Review Autumn 2021

    News article
    Issue date:

    Our latest OQR is out.

    In this issue:

  • Final opinion on HDC complaints

    News article
    Issue date:

    An opinion by the Chief Ombudsman has found that the handling of three separate complaints by the former Health and Disability Commissioner (HDC) was unreasonable.

  • First full inspection of Māngere Refugee Resettlement Centre

    News article
    Issue date:

    The Chief Ombudsman has released his report on an unannounced inspection of Māngere Refugee Resettlement Centre under the Crimes of Torture Act 1989.

  • Ombudsman marks New Zealand Sign Language Week with new resources

    News article
    Issue date:

    Chief Ombudsman Peter Boshier has released a series of New Zealand Sign Language resources to coincide with the start of New Zealand Sign Language Week 2021, today.

  • Delay in responding to OIA request

    News article
    Issue date:

    The Chief Ombudsman has published a new case note today on an OIA delay complaint.

    Antarctica New Zealand responded to an OIA request well outside the extended deadline, and only after the Chief Ombudsman began an investigation.

  • New case note—Consultation on health and safety plans for Managed Isolation Facility

    News article
    Issue date:

    The Chief Ombudsman has published a case note on his investigation of complaints by Stamford Plaza residents.

  • First children in care case notes published

    News article
    Issue date:

    Five case notes published today concern complaints about children in care, and how these were resolved. 

  • New guide on proactive release

    News article
    Issue date:

    One of the purposes of the Official Information Act (OIA) is to make official information increasingly available to the NZ public.

  • OIA calculator back online

    News article
    Issue date:

    The OIA calculator is back online.

    Thank you for your patience while we addressed the issues in the previous version.

    OIA calculator

  • OIA and LGOIMA requests over the holidays

    News article
    Issue date:
    By law, when you ask an agency for official information they have to respond to your request as soon as reasonably practicable and no later than 20 working days after they got it.

  • New complaints handling research announced

    News article
    Issue date:

    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.

  • Free and frank advice and the Official Information Act

    News article
    Issue date:
    How do we strike the right balance between enabling confidential consideration of free and frank advice, and enabling the public to access official information to support open government? Chief Ombudsman Peter Boshier discusses in a new Victoria University Policy Quarterly article.