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See the latest news and announcements.

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  • Police delay in responding to OIA request

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    Police failed to advise a requester of its decision on an Official Information Act (OIA) request as early as it could have because of its practice of advising the Police Minister three working days in advance of decisions on certain requests.

  • Ministry of Health entitled to withhold information under OIA

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    Chief Ombudsman Peter Boshier has formed an opinion that the public interest did not outweigh reasons to withhold information requested under the Official Information Act from the Ministry of Health about the COVID-19 vaccination programme.

  • Chief Ombudsman Māori panel's inaugural report

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    The Chief Ombudsman’s Māori panel – Pūhara Mana Tangata – has published a report of its first two years in operation.

  • New case note: Requests for information deemed vexatious

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    The Chief Ombudsman has published a case note on an investigation following a complaint by a requester about a number of refusals by Inland Revenue to provide information.

  • New case note: Council not entitled to withhold internal workshop presentation

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    Palmerston North City Council was not entitled to withhold a PowerPoint presentation made to a council workshop from a journalist.

  • Ombudsman Quarterly Review Summer 2022

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    The Ombudsman Quarterly Review (OQR) for Summer 2022 is out now.

    In this issue:

  • It’s your Right to Know

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    Today is International Right to Know Day.

    As New Zealand’s Chief Ombudsman, it is one of the most significant dates in my calendar.

  • Final opinion on Taihape Area School’s complaint over its farm

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    Chief Ombudsman Peter Boshier has recommended the Ministry of Education apologise to the Taihape Area School community and board of trustees over its handling of a farm that was bought by the former Taihape College and local community.

  • New case note—information about COVID-19 clusters

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    The Chief Ombudsman has published a case note on a complaint about a request for information about the names of COVID-19 clusters linked to cases in the Bay of Plenty District.

  • New guidance—the OIA’s confidentiality withholding ground

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    Issue date:

    The Chief Ombudsman has published a new guide today on the OIA’s confidentiality withholding ground.

    The OIA says that information must be made available unless there is a good reason not to.

  • New privacy guide and case notes

    News article
    Issue date:

    The Chief Ombudsman has published a new guide today on the OIA’s privacy withholding ground.

    The OIA says that information must be made available unless there is a good reason not to.

  • New case note - early assistance in name change case

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    A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.

  • Well-managed complaints increase customer trust: Australian research

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    New Australian research has been released into how public organisations manage complaints.

  • Ombudsman Quarterly Review Winter 2020

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    Our latest OQR is out.

    In this issue:

  • OIA and LGOIMA requests over the holidays

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    By law, when you ask an agency for official information they have to respond to your request as soon as reasonably practicable and no later than 20 working days after they got it.
  • Follow up inspection finds improvements at Otago Corrections Facility

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    The Chief Ombudsman, Peter Boshier has released his report of a follow up inspection of Otago Corrections Facility (OCF).
  • New guide – The OIA and parliamentary privilege

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    The Chief Ombudsman has published a new guide in response to questions about the impact of the Parliamentary Privilege Act (PPA) on the OIA.

  • New complaints handling research announced

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    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.

  • Free and frank advice and the Official Information Act

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    How do we strike the right balance between enabling confidential consideration of free and frank advice, and enabling the public to access official information to support open government? Chief Ombudsman Peter Boshier discusses in a new Victoria University Policy Quarterly article.