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See the latest news and announcements.

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  • Ombudsman Quarterly Review Winter 2021

    News article
    Issue date:

    The Ombudsman Quarterly Review (OQR) for Winter 2021 is out.

    In this edition:

  • Chief Ombudsman’s statement on official information response times during COVID-19 lockdown

    News article
    Issue date:

    Chief Ombudsman Peter Boshier is reminding people making requests for official information, and agencies dealing with those requests, to be mindful of the need to act fairly, reasonably, and with understanding, during the latest nationwide COVID-19 lock

  • Ombudsman working in accordance with Alert Level 4 regulations

    News article
    Issue date:

    Ombudsman New Zealand continues to ensure fairness for all at this time.

    The Chief Ombudsman and his staff are working remotely in accordance with Alert Level 4 regulations, and continue to accept complaints and enquiries.

  • MIQ complaints fact sheet

    News article
    Issue date:

    The Chief Ombudsman investigates complaints about managed isolation and quarantine (MIQ) facilities but he can’t always step in.

  • Contrasting results for two mental health units operating side by side

    News article
    Issue date:

    Two mental health inpatient facilities have yielded very different inspection results despite being run by the same District Health Board and being within metres of each other on the same hospital grounds, Chief Ombudsman Peter Boshier says.

  • New case note: Board of Trustees decision to expel student on basis of gross misconduct not justified

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    Issue date:

    Chief Ombudsman Peter Boshier has recommended Macleans College in Auckland apologise to a student it expelled following an incident involving a teacher in 2019.

  • OIA and LGOIMA requests over the holidays

    News article
    Issue date:
    By law, when you ask an agency for official information they have to respond to your request as soon as reasonably practicable and no later than 20 working days after they got it.
  • OPCAT aged care inspections programme information published

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    Issue date:

    One of the Chief Ombudsman’s roles is to check on the treatment and conditions of people held in secure facilities – places people can’t leave even if they want to.

  • 2018/2019 Annual Report released

    News article
    Issue date:

    Our annual report is now online and it shows what we’ve been doing over the past year to improve how we handle your complaints and protect your rights to request information.

  • New complaints handling research announced

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    Issue date:

    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.

  • Changes to the LGOIMA, including ‘working day’ definition

    News article
    Issue date:

    Changes to the Local Government Official Information and Meetings Act 1987 (LGOIMA) which came into effect on 21 March 2019 will affect ‘working day’ calculations for LGOIMA.

  • Message from the Chief Ombudsman - 19 March 2019

    News article
    Issue date:

    Last Friday’s attacks in Christchurch have shaken us all to the core.

    To the people of Christchurch and to all those who have lost loved ones, my thoughts are with you. Kia kaha.

  • Free and frank advice and the Official Information Act

    News article
    Issue date:
    How do we strike the right balance between enabling confidential consideration of free and frank advice, and enabling the public to access official information to support open government? Chief Ombudsman Peter Boshier discusses in a new Victoria University Policy Quarterly article.