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A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.
New Australian research has been released into how public organisations manage complaints.
Our latest OQR is out.
In this issue:
The OIA calculator is back online.
Thank you for your patience while we addressed the issues in the previous version.
We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.
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