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Rongo kōrero

See the latest news and announcements. 

  • New case note—information about COVID-19 clusters

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    Issue date:

    The Chief Ombudsman has published a case note on a complaint about a request for information about the names of COVID-19 clusters linked to cases in the Bay of Plenty District.

  • New guidance—the OIA’s confidentiality withholding ground

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    Issue date:

    The Chief Ombudsman has published a new guide today on the OIA’s confidentiality withholding ground.

    The OIA says that information must be made available unless there is a good reason not to.

  • New privacy guide and case notes

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    Issue date:

    The Chief Ombudsman has published a new guide today on the OIA’s privacy withholding ground.

    The OIA says that information must be made available unless there is a good reason not to.

  • OPCAT aged care inspections programme information published

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    Issue date:

    One of the Chief Ombudsman’s roles is to check on the treatment and conditions of people held in secure facilities – places people can’t leave even if they want to.

  • 2018/2019 Annual Report released

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    Issue date:

    Our annual report is now online and it shows what we’ve been doing over the past year to improve how we handle your complaints and protect your rights to request information.

  • Follow up inspection finds improvements at Otago Corrections Facility

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    Issue date:
    The Chief Ombudsman, Peter Boshier has released his report of a follow up inspection of Otago Corrections Facility (OCF).
  • New guide – The OIA and parliamentary privilege

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    Issue date:

    The Chief Ombudsman has published a new guide in response to questions about the impact of the Parliamentary Privilege Act (PPA) on the OIA.

  • New complaints handling research announced

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    Issue date:

    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.

  • New guide – Publicly available information

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    Issue date:
    Read our new guide on the publicly available refusal grounds.