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Rongo kōrero

See the latest news and announcements.

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  • Delay in responding to OIA request

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    The Chief Ombudsman has published a new case note today on an OIA delay complaint.

    Antarctica New Zealand responded to an OIA request well outside the extended deadline, and only after the Chief Ombudsman began an investigation.

  • New case note—Consultation on health and safety plans for Managed Isolation Facility

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    The Chief Ombudsman has published a case note on his investigation of complaints by Stamford Plaza residents.

  • OPCAT aged care inspections programme information published

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    One of the Chief Ombudsman’s roles is to check on the treatment and conditions of people held in secure facilities – places people can’t leave even if they want to.

  • 2018/2019 Annual Report released

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    Our annual report is now online and it shows what we’ve been doing over the past year to improve how we handle your complaints and protect your rights to request information.

  • New complaints handling research announced

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    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.

  • Free and frank advice and the Official Information Act

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    How do we strike the right balance between enabling confidential consideration of free and frank advice, and enabling the public to access official information to support open government? Chief Ombudsman Peter Boshier discusses in a new Victoria University Policy Quarterly article.
  • New guide – Publicly available information

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    Read our new guide on the publicly available refusal grounds.