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Rongo kōrero

See the latest news and announcements. 

  • Ombudsman Quarterly Review Winter 2021

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    Issue date:

    The Ombudsman Quarterly Review (OQR) for Winter 2021 is out.

    In this edition:

  • Chief Ombudsman’s statement on official information response times during COVID-19 lockdown

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    Issue date:

    Chief Ombudsman Peter Boshier is reminding people making requests for official information, and agencies dealing with those requests, to be mindful of the need to act fairly, reasonably, and with understanding, during the latest nationwide COVID-19 lock

  • Ombudsman working in accordance with Alert Level 4 regulations

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    Ombudsman New Zealand continues to ensure fairness for all at this time.

    The Chief Ombudsman and his staff are working remotely in accordance with Alert Level 4 regulations, and continue to accept complaints and enquiries.

  • MIQ complaints fact sheet

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    The Chief Ombudsman investigates complaints about managed isolation and quarantine (MIQ) facilities but he can’t always step in.

  • Contrasting results for two mental health units operating side by side

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    Two mental health inpatient facilities have yielded very different inspection results despite being run by the same District Health Board and being within metres of each other on the same hospital grounds, Chief Ombudsman Peter Boshier says.

  • New case note: Board of Trustees decision to expel student on basis of gross misconduct not justified

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    Chief Ombudsman Peter Boshier has recommended Macleans College in Auckland apologise to a student it expelled following an incident involving a teacher in 2019.

  • Integrity doesn’t stop at the border

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    A Memorandum of Understanding signed this week sets out how the New Zealand and Thai Ombudsmen will work together for good governance, integrity and human rights across the Asia and Pacific regions.
  • Chief Ombudsman releases new case note on chief executive remuneration

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    The Chief Ombudsman has published a new summary of his investigation into the State Services Commission (SSC)’s decision to withhold information about public service chief executive remuneration.

  • OIA calculator back online

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    Issue date:

    The OIA calculator is back online.

    Thank you for your patience while we addressed the issues in the previous version.

    OIA calculator

  • OIA and LGOIMA requests over the holidays

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    By law, when you ask an agency for official information they have to respond to your request as soon as reasonably practicable and no later than 20 working days after they got it.
  • OPCAT aged care inspections programme information published

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    One of the Chief Ombudsman’s roles is to check on the treatment and conditions of people held in secure facilities – places people can’t leave even if they want to.

  • 2018/2019 Annual Report released

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    Our annual report is now online and it shows what we’ve been doing over the past year to improve how we handle your complaints and protect your rights to request information.

  • New complaints handling research announced

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    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.

  • Changes to the LGOIMA, including ‘working day’ definition

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    Issue date:

    Changes to the Local Government Official Information and Meetings Act 1987 (LGOIMA) which came into effect on 21 March 2019 will affect ‘working day’ calculations for LGOIMA.

  • Message from the Chief Ombudsman - 19 March 2019

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    Issue date:

    Last Friday’s attacks in Christchurch have shaken us all to the core.

    To the people of Christchurch and to all those who have lost loved ones, my thoughts are with you. Kia kaha.

  • New guides – ‘Good government’ withholding grounds

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    Issue date:
    The Chief Ombudsman has published a suite of new guides on the ‘good government’ withholding grounds under the OIA and LGOIMA.