News

Our latest OQR is out.

In this issue:

An opinion by the Chief Ombudsman has found that the handling of three separate complaints by the former Health and Disability Commissioner (HDC) was unreasonable.

The Chief Ombudsman has released his report on an unannounced inspection of Māngere Refugee Resettlement Centre under the Crimes of Torture Act 1989.

Chief Ombudsman Peter Boshier has released a series of New Zealand Sign Language resources to coincide with the start of New Zealand Sign Language Week 2021, today.

The Inquiries Act 2013 provided a new framework for the conduct of public and government inquiries into matters of public importance.

But there has been some uncertainty about how it interacts with the Official Information Act (OIA).

A case note released today looks into a complaint about Child, Youth and Family, which became Oranga Tamariki – Ministry for Children, removing a five-day-old child from their autistic mother.

The Independent Monitoring Mechanism (IMM) is writing a report about disabled people’s experiences during the COVID-19 emergency.  

We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.