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See the latest news and announcements.

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  • New case note—information about COVID-19 clusters

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    The Chief Ombudsman has published a case note on a complaint about a request for information about the names of COVID-19 clusters linked to cases in the Bay of Plenty District.

  • New guidance—the OIA’s confidentiality withholding ground

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    The Chief Ombudsman has published a new guide today on the OIA’s confidentiality withholding ground.

    The OIA says that information must be made available unless there is a good reason not to.

  • New privacy guide and case notes

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    The Chief Ombudsman has published a new guide today on the OIA’s privacy withholding ground.

    The OIA says that information must be made available unless there is a good reason not to.

  • First children in care case notes published

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    Five case notes published today concern complaints about children in care, and how these were resolved. 

  • New guide on proactive release

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    One of the purposes of the Official Information Act (OIA) is to make official information increasingly available to the NZ public.

  • Ombudsman Quarterly Review Autumn 2020

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    Issue date:

    Our latest OQR is out. In this issue:

    how our Office responded to lockdown COVID-19 inspections of prisons and care homes complaints resolution—avoiding a backlog Chief Ombudsman’s term renewed.
  • Independent oversight to ensure the rights of disabled people are upheld during the COVID-19 pandemic

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    The Independent Monitoring Mechanism (IMM) is made up of the Disabled People’s Organisations’ Coalition, the Human Rights Commission and the Ombudsman.

  • New case notes released today

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    Some interesting OIA issues are covered in new case notes published by the Chief Ombudsman today.

  • Chief Ombudsman’s term extended for five years

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    Parliament has agreed to extend Peter Boshier’s appointment  as Chief Ombudsman for another five years.

    In the Chamber, the Leader of the House, Chris Hipkins highlighted Mr Boshier’s efforts to resolve complaints in a timely way.

  • COVID-19: The duty to document does not cease in a crisis, it becomes more essential

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    The Chief Ombudsman joins his international counterparts in their call for documentation, preservation and access to information as governments, businesses and citizens deal with the COVID-19 pandemic.  

  • New complaints handling research announced

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    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.

  • New guides – ‘Good government’ withholding grounds

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    The Chief Ombudsman has published a suite of new guides on the ‘good government’ withholding grounds under the OIA and LGOIMA.