News

The Ombudsman Quarterly Review (OQR) for Winter 2021 is out.

In this edition:

Chief Ombudsman Peter Boshier is reminding people making requests for official information, and agencies dealing with those requests, to be mindful of the need to act fairly, reasonably, and with understanding, during the latest nationwide COVID-19 lock

Ombudsman New Zealand continues to ensure fairness for all at this time.

The Chief Ombudsman and his staff are working remotely in accordance with Alert Level 4 regulations, and continue to accept complaints and enquiries.

The Chief Ombudsman investigates complaints about managed isolation and quarantine (MIQ) facilities but he can’t always step in.

Two mental health inpatient facilities have yielded very different inspection results despite being run by the same District Health Board and being within metres of each other on the same hospital grounds, Chief Ombudsman Peter Boshier says.

Chief Ombudsman Peter Boshier has recommended Macleans College in Auckland apologise to a student it expelled following an incident involving a teacher in 2019.

The Chief Ombudsman has published a new case note today on an OIA delay complaint.

Antarctica New Zealand responded to an OIA request well outside the extended deadline, and only after the Chief Ombudsman began an investigation.

The Chief Ombudsman has published a case note on his investigation of complaints by Stamford Plaza residents.

We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.