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Rongo kōrero

See the latest news and announcements. 

  • It’s your Right to Know

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    Issue date:

    Today is International Right to Know Day.

    As New Zealand’s Chief Ombudsman, it is one of the most significant dates in my calendar.

  • Final opinion on Taihape Area School’s complaint over its farm

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    Chief Ombudsman Peter Boshier has recommended the Ministry of Education apologise to the Taihape Area School community and board of trustees over its handling of a farm that was bought by the former Taihape College and local community.

  • New case note - early assistance in name change case

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    Issue date:

    A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.

  • Well-managed complaints increase customer trust: Australian research

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    New Australian research has been released into how public organisations manage complaints.

  • Ombudsman Quarterly Review Winter 2020

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    Our latest OQR is out.

    In this issue:

  • OPCAT aged care inspections programme information published

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    One of the Chief Ombudsman’s roles is to check on the treatment and conditions of people held in secure facilities – places people can’t leave even if they want to.

  • 2018/2019 Annual Report released

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    Our annual report is now online and it shows what we’ve been doing over the past year to improve how we handle your complaints and protect your rights to request information.

  • New complaints handling research announced

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    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.

  • Free and frank advice and the Official Information Act

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    How do we strike the right balance between enabling confidential consideration of free and frank advice, and enabling the public to access official information to support open government? Chief Ombudsman Peter Boshier discusses in a new Victoria University Policy Quarterly article.
  • New guides – ‘Good government’ withholding grounds

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    Issue date:
    The Chief Ombudsman has published a suite of new guides on the ‘good government’ withholding grounds under the OIA and LGOIMA.