News

Chief Ombudsman Peter Boshier says he is seriously concerned about the use of seclusion at forensic units in the Wellington region.

The Chief Ombudsman Peter Boshier is launching a broad investigation into the Managed Isolation and Quarantine (MIQ) booking system after receiving hundreds of complaints.

Chief Ombudsman Peter Boshier has today published the 2020/2021 Annual Report.

The report details the Ombudsman’s work over the past year against the backdrop of the COVID-19 pandemic.

Today the Chief Ombudsman has launched an online calculator that will make it easier for you, and local government agencies, to estimate the maximum timeframe for responding to an official information request.

Chief Ombudsman Peter Boshier has issued the following statement on his consideration of complaints about the managed isolation and allocation system and border-related issues.

Our latest OQR is out.

In this issue:

An opinion by the Chief Ombudsman has found that the handling of three separate complaints by the former Health and Disability Commissioner (HDC) was unreasonable.

The Chief Ombudsman has begun an investigation into how the Department of Corrections has responded to repeated calls for reforms aimed at improving conditions for prisoners. 

The Chief Ombudsman has released his report on an unannounced inspection of Māngere Refugee Resettlement Centre under the Crimes of Torture Act 1989.

Chief Ombudsman Peter Boshier has released a series of New Zealand Sign Language resources to coincide with the start of New Zealand Sign Language Week 2021, today.

Work to support and develop integrity institutions across the Pacific will be strengthened by a United Nations Resolution affirming the importance of the Ombudsman role, says Chief Ombudsman Peter Boshier.

Chief Ombudsman Peter Boshier today released his latest Official Information Act (OIA) and Local Government Official Information and Meetings Act (LGOIMA) data[1].

The Chief Ombudsman Peter Boshier says too many New Zealanders are still unaware of their rights to request information from Ministers, government agencies, and councils despite a growing thirst for information by the public.

A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.

Chief Ombudsman Peter Boshier has released the latest Official Information Act (OIA) and Local Government Official Information and Meetings Act (LGOIMA) data[1].

New Australian research has been released into how public organisations manage complaints.

Our latest OQR is out.

In this issue:

We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.