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A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.
New Australian research has been released into how public organisations manage complaints.
Our latest OQR is out.
In this issue:
Five case notes published today concern complaints about children in care, and how these were resolved.
One of the purposes of the Official Information Act (OIA) is to make official information increasingly available to the NZ public.
The Chief Ombudsman has published a new summary of his investigation into the State Services Commission (SSC)’s decision to withhold information about public service chief executive remuneration.
The OIA calculator is back online.
Thank you for your patience while we addressed the issues in the previous version.
The Chief Ombudsman has published a new guide in response to questions about the impact of the Parliamentary Privilege Act (PPA) on the OIA.
We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.
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