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A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.
New Australian research has been released into how public organisations manage complaints.
Our latest OQR is out.
In this issue:
Information Access Commissioners and Ombudsmen from across Australia and New Zealand are urging government agencies to do more to make information available for the benefit of citizens.
Our newest OQR is out. In this issue:
The Chief Ombudsman has published a new guide in response to questions about the impact of the Parliamentary Privilege Act (PPA) on the OIA.
We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.
Public awareness of the Protected Disclosures Act (PDA) is very low, according to research undertaken on behalf of the Ombudsman.
The Chief Ombudsman has published a new tranche of guidance on the OIA. There are two new guides on the commercial and negotiations withholding grounds and one guide on how the OIA applies to information about public tender processes.
Chief Ombudsman Peter Boshier is welcoming the opportunity to make a positive impact on the lives of children and young people within the state care and youth justice system.
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