News

The Chief Ombudsman is calling for action to address serious and persistent issues at some of the country’s mental health units.

The Chief Ombudsman says his independent inspections of privately run aged care facilities offer some valuable lessons as the sector enters another ‘lockdown’.  

The Inquiries Act 2013 provided a new framework for the conduct of public and government inquiries into matters of public importance.

But there has been some uncertainty about how it interacts with the Official Information Act (OIA).

Oranga Tamariki—Ministry for Children has been using its powers to remove newborn pēpi from their parents under a without notice Court order more by routine than exception, says Chief Ombudsman Peter Boshier.

A case note released today looks into a complaint about Child, Youth and Family, which became Oranga Tamariki – Ministry for Children, removing a five-day-old child from their autistic mother.

The Independent Monitoring Mechanism (IMM) is writing a report about disabled people’s experiences during the COVID-19 emergency.  

The OIA calculator is back online.

Thank you for your patience while we addressed the issues in the previous version.

OIA calculator

We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.