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  • New case note - early assistance in name change case

    News article
    Issue date:

    A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.

  • Well-managed complaints increase customer trust: Australian research

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    Issue date:

    New Australian research has been released into how public organisations manage complaints.

  • Ombudsman Quarterly Review Winter 2020

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    Issue date:

    Our latest OQR is out.

    In this issue:

  • Integrity doesn’t stop at the border

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    Issue date:
    A Memorandum of Understanding signed this week sets out how the New Zealand and Thai Ombudsmen will work together for good governance, integrity and human rights across the Asia and Pacific regions.
  • Chief Ombudsman releases new case note on chief executive remuneration

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    Issue date:

    The Chief Ombudsman has published a new summary of his investigation into the State Services Commission (SSC)’s decision to withhold information about public service chief executive remuneration.

  • OIA and LGOIMA requests over the holidays

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    Issue date:
    By law, when you ask an agency for official information they have to respond to your request as soon as reasonably practicable and no later than 20 working days after they got it.
  • New complaints handling research announced

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    Issue date:

    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.

  • Free and frank advice and the Official Information Act

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    Issue date:
    How do we strike the right balance between enabling confidential consideration of free and frank advice, and enabling the public to access official information to support open government? Chief Ombudsman Peter Boshier discusses in a new Victoria University Policy Quarterly article.