News

Ombudsmen across Australasia and the Pacific gathered last month at Te Whanganui-a-Tara, where Chief Ombudsman Peter Boshier co-hosted the Australasian and Pacific Ombudsman Region (APOR) conference and the annual Members’ meeting on 13 and 14 October 2

Today the Chief Ombudsman has launched an online calculator that will make it easier for you, and local government agencies, to estimate the maximum timeframe for responding to an official information request.

Chief Ombudsman Peter Boshier has issued the following statement on his consideration of complaints about the managed isolation and allocation system and border-related issues.

The Chief Ombudsman has issued a new case note that further illustrates his approach to section 9(2)(f)(iv) of the OIA when coalition negotiations are in train.

A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.

New Australian research has been released into how public organisations manage complaints.

Our latest OQR is out.

In this issue:

Five case notes published today concern complaints about children in care, and how these were resolved. 

One of the purposes of the Official Information Act (OIA) is to make official information increasingly available to the NZ public.

Information Access Commissioners and Ombudsmen from across Australia and New Zealand are urging government agencies to do more to make information available for the benefit of citizens.

Our newest OQR is out. In this issue:

We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.