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Rongo kōrero

See the latest news and announcements. 

  • New LGOIMA calculator launched

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    Issue date:

    Today the Chief Ombudsman has launched an online calculator that will make it easier for you, and local government agencies, to estimate the maximum timeframe for responding to an official information request.

  • Statement from Chief Ombudsman regarding MIQ complaints

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    Issue date:

    Chief Ombudsman Peter Boshier has issued the following statement on his consideration of complaints about the managed isolation and allocation system and border-related issues.

  • New case note - early assistance in name change case

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    Issue date:

    A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.

  • Well-managed complaints increase customer trust: Australian research

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    Issue date:

    New Australian research has been released into how public organisations manage complaints.

  • Ombudsman Quarterly Review Winter 2020

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    Issue date:

    Our latest OQR is out.

    In this issue:

  • Integrity doesn’t stop at the border

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    Issue date:
    A Memorandum of Understanding signed this week sets out how the New Zealand and Thai Ombudsmen will work together for good governance, integrity and human rights across the Asia and Pacific regions.
  • Chief Ombudsman releases new case note on chief executive remuneration

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    The Chief Ombudsman has published a new summary of his investigation into the State Services Commission (SSC)’s decision to withhold information about public service chief executive remuneration.

  • New complaints handling research announced

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    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.

  • Awareness of whistleblowing legislation alarmingly low

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    Issue date:

    Public awareness of the Protected Disclosures Act (PDA) is very low, according to research undertaken on behalf of the Ombudsman.

  • New guides – Commercial withholding grounds and consulting third parties

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    Issue date:

    The Chief Ombudsman has published a new tranche of guidance on the OIA. There are two new guides on the commercial and negotiations withholding grounds and one guide on how the OIA applies to information about public tender processes.

  • Chief Ombudsman welcomes new Oranga Tamariki role

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    Issue date:

    Chief Ombudsman Peter Boshier is welcoming the opportunity to make a positive impact on the lives of children and young people within the state care and youth justice system.

  • Free and frank advice and the Official Information Act

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    Issue date:
    How do we strike the right balance between enabling confidential consideration of free and frank advice, and enabling the public to access official information to support open government? Chief Ombudsman Peter Boshier discusses in a new Victoria University Policy Quarterly article.