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A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.
New Australian research has been released into how public organisations manage complaints.
Our latest OQR is out.
In this issue:
Chief Ombudsman Peter Boshier is urging both agencies and people requesting official information to act fairly, reasonably and with understanding during the course of the Coronavirus emergency.
The Chief Ombudsman Peter Boshier has responded to the Government’s decision to raise the COVID-19 Alert Level to 4 by closing his offices in Auckland, Wellington and Christchurch.
Information Access Commissioners and Ombudsmen from across Australia and New Zealand are urging government agencies to do more to make information available for the benefit of citizens.
Our newest OQR is out. In this issue:
We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.
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