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A new case note illustrates the impact that the Intake and Early Assistance Team can have. This team is the first point of contact for people seeking the Ombudsman’s help.
New Australian research has been released into how public organisations manage complaints.
Our latest OQR is out.
In this issue:
Information Access Commissioners and Ombudsmen from across Australia and New Zealand are urging government agencies to do more to make information available for the benefit of citizens.
Our newest OQR is out. In this issue:
We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.
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