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Rongo kōrero

See the latest news and announcements. 

  • Delay in responding to OIA request

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    The Chief Ombudsman has published a new case note today on an OIA delay complaint.

    Antarctica New Zealand responded to an OIA request well outside the extended deadline, and only after the Chief Ombudsman began an investigation.

  • New case note—Consultation on health and safety plans for Managed Isolation Facility

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    The Chief Ombudsman has published a case note on his investigation of complaints by Stamford Plaza residents.

  • First children in care case notes published

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    Five case notes published today concern complaints about children in care, and how these were resolved. 

  • New guide on proactive release

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    One of the purposes of the Official Information Act (OIA) is to make official information increasingly available to the NZ public.

  • Integrity doesn’t stop at the border

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    A Memorandum of Understanding signed this week sets out how the New Zealand and Thai Ombudsmen will work together for good governance, integrity and human rights across the Asia and Pacific regions.
  • Chief Ombudsman releases new case note on chief executive remuneration

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    The Chief Ombudsman has published a new summary of his investigation into the State Services Commission (SSC)’s decision to withhold information about public service chief executive remuneration.

  • OPCAT aged care inspections programme information published

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    One of the Chief Ombudsman’s roles is to check on the treatment and conditions of people held in secure facilities – places people can’t leave even if they want to.

  • 2018/2019 Annual Report released

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    Our annual report is now online and it shows what we’ve been doing over the past year to improve how we handle your complaints and protect your rights to request information.

  • Strategic intentions for 2019-23 released

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    The Chief Ombudsman's Strategic Intentions document for 2019-23 has now been released.
  • Chief Ombudsman’s submission on OIA consultation

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    In March, the Ministry of Justice announced a public consultation on matters relating to the Official Information Act.
  • New complaints handling research announced

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    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.