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Rongo kōrero

See the latest news and announcements. 

  • UN Resolution will strengthen work in the Pacific, Ombudsman says

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    Work to support and develop integrity institutions across the Pacific will be strengthened by a United Nations Resolution affirming the importance of the Ombudsman role, says Chief Ombudsman Peter Boshier.

  • New case note—information about COVID-19 clusters

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    The Chief Ombudsman has published a case note on a complaint about a request for information about the names of COVID-19 clusters linked to cases in the Bay of Plenty District.

  • New guidance—the OIA’s confidentiality withholding ground

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    The Chief Ombudsman has published a new guide today on the OIA’s confidentiality withholding ground.

    The OIA says that information must be made available unless there is a good reason not to.

  • OIA and LGOIMA requests over the holidays

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    By law, when you ask an agency for official information, they have to respond to your request as soon as reasonably practicable - and no later than 20 working days after they receive it.

  • New privacy guide and case notes

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    The Chief Ombudsman has published a new guide today on the OIA’s privacy withholding ground.

    The OIA says that information must be made available unless there is a good reason not to.

  • OIA calculator back online

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    The OIA calculator is back online.

    Thank you for your patience while we addressed the issues in the previous version.

    OIA calculator

  • OPCAT aged care inspections programme information published

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    One of the Chief Ombudsman’s roles is to check on the treatment and conditions of people held in secure facilities – places people can’t leave even if they want to.

  • 2018/2019 Annual Report released

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    Our annual report is now online and it shows what we’ve been doing over the past year to improve how we handle your complaints and protect your rights to request information.

  • Strategic intentions for 2019-23 released

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    The Chief Ombudsman's Strategic Intentions document for 2019-23 has now been released.
  • Chief Ombudsman’s submission on OIA consultation

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    In March, the Ministry of Justice announced a public consultation on matters relating to the Official Information Act.
  • New complaints handling research announced

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    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.