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Rongo kōrero

See the latest news and announcements.

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  • New case note—information about COVID-19 clusters

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    The Chief Ombudsman has published a case note on a complaint about a request for information about the names of COVID-19 clusters linked to cases in the Bay of Plenty District.

  • New guidance—the OIA’s confidentiality withholding ground

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    Issue date:

    The Chief Ombudsman has published a new guide today on the OIA’s confidentiality withholding ground.

    The OIA says that information must be made available unless there is a good reason not to.

  • New privacy guide and case notes

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    Issue date:

    The Chief Ombudsman has published a new guide today on the OIA’s privacy withholding ground.

    The OIA says that information must be made available unless there is a good reason not to.

  • First children in care case notes published

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    Five case notes published today concern complaints about children in care, and how these were resolved. 

  • New guide on proactive release

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    Issue date:

    One of the purposes of the Official Information Act (OIA) is to make official information increasingly available to the NZ public.

  • Our new website is live. Find out what's changed.

    News article
    Issue date:
    Find out what's changed or improved on our new website.
  • OPCAT aged care inspections programme information published

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    One of the Chief Ombudsman’s roles is to check on the treatment and conditions of people held in secure facilities – places people can’t leave even if they want to.

  • 2018/2019 Annual Report released

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    Our annual report is now online and it shows what we’ve been doing over the past year to improve how we handle your complaints and protect your rights to request information.

  • Strategic intentions for 2019-23 released

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    The Chief Ombudsman's Strategic Intentions document for 2019-23 has now been released.
  • Chief Ombudsman’s submission on OIA consultation

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    Issue date:
    In March, the Ministry of Justice announced a public consultation on matters relating to the Official Information Act.
  • New complaints handling research announced

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    Issue date:

    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.