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Rongo kōrero

See the latest news and announcements. 

  • Police delay in responding to OIA request

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    Police failed to advise a requester of its decision on an Official Information Act (OIA) request as early as it could have because of its practice of advising the Police Minister three working days in advance of decisions on certain requests.

  • Ministry of Health entitled to withhold information under OIA

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    Chief Ombudsman Peter Boshier has formed an opinion that the public interest did not outweigh reasons to withhold information requested under the Official Information Act from the Ministry of Health about the COVID-19 vaccination programme.

  • Chief Ombudsman Māori panel's inaugural report

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    The Chief Ombudsman’s Māori panel – Pūhara Mana Tangata – has published a report of its first two years in operation.

  • New case note: Requests for information deemed vexatious

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    The Chief Ombudsman has published a case note on an investigation following a complaint by a requester about a number of refusals by Inland Revenue to provide information.

  • Chief Ombudsman’s statement on official information response times during the COVID-19 emergency

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    Chief Ombudsman Peter Boshier is urging both agencies and people requesting official information to act fairly, reasonably and with understanding during the course of the Coronavirus emergency.

  • Chief Ombudsman is continuing to accept complaints

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    The Chief Ombudsman Peter Boshier has responded to the Government’s decision to raise the COVID-19 Alert Level to 4 by closing his offices in Auckland, Wellington and Christchurch.

  • OPCAT aged care inspections programme information published

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    One of the Chief Ombudsman’s roles is to check on the treatment and conditions of people held in secure facilities – places people can’t leave even if they want to.

  • 2018/2019 Annual Report released

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    Our annual report is now online and it shows what we’ve been doing over the past year to improve how we handle your complaints and protect your rights to request information.

  • New complaints handling research announced

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    We’re helping with research by the University of Newcastle Australia into the benefits of good complaints handling in public sector organisations.

  • New guide – Publicly available information

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    Read our new guide on the publicly available refusal grounds.