Resources for agencies
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Search agency-specific guidance materials including template letters and worksheets.
Most used guidance:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Managing unreasonable complainant conduct.
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Processing requests for names of public sector employees work sheet
Worksheets and other resourcesThe Ombudsman’s general position is that there is usually no basis for withholding staff names if all that would be revealed is what they did in their official capacity. However, withholding staff names may be justified in particular circumstances.