Resources for agencies
He rauemi mō ngā umanga
Search agency-specific guidance materials including template letters and worksheets.
Most used guidance:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Managing unreasonable complainant conduct.
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79 Resources Show all
Frivolous, vexatious and trivial: A guide to section 18(h) of the OIA and section 17(h) of the LGOIMA
Official informationUnder section 18(h) of the OIA (17(h) of the LGOIMA) a request can be refused if it is frivolous or vexatious, or the information is trivial.Common misconceptions about the OIA and LGOIMA
Official informationThis part of the Ombudsman's Practice Guidelines deals with some common misconceptions in relation to the official information legislation.An Ombudsman's investigation and review under the OIA or LGOIMA
Official informationThis part of the Ombudsman's Practice Guidelines describes the role and functions of an Ombudsman under the OIA and LGOIMA.Guidance for agencies whose decisions are under investigation by the Ombudsman
Official informationThis part of the Ombudsman's Practice Guidelines provides some specific advice for agencies whose decisions are subject to an investigation and review by an Ombudsman under the OIA or LGOIMA.Changes to the Ombudsmen Act and official information legislation
Official informationThis is a quick reference guide to changes to the Ombudsmen Act and official information legislation which came into effect on 26 March 2015.Changes to the LGOIMA, including ‘working day’ definition
Official informationChanges to the Local Government Official Information and Meetings Act 1987 (LGOIMA) which came into effect on 21 March 2019 will affect ‘working day’ calculations for LGOIMA. This guidance explains those changes in more detail.The OIA and school boards
Official informationThis guide sets out the key ‘need to know’ information about the obligations of school boards under the OIA. It also explains the Ombudsman’s role in relation to complaints about OIA requests.Address information for the purposes of civil court proceedings
Official informationThis guide sets out the Ombudsman’s approach to OIA and LGOIMA requests for address information for the purposes of pursuing civil court proceedings.Chief executive expenses
Official informationThis guide sets out the Ombudsman’s approach to requests for information about state sector Chief Executives’ expenses.The OIA and parliamentary privilege
Official informationA guide on the impact of the Parliamentary Privilege Act and the reasons for withholding parliamentary proceedings.Charging work sheet
Template letters and worksheets, Worksheets and other resourcesThis summary work sheet takes you through the process of deciding whether or not to charge for the supply of official information, and if so, how much.Potentially frivolous or vexatious requests work sheet
Template letters and worksheets, Worksheets and other resourcesThis summary work sheet will help you to decide whether there is a proper basis for refusing a request for official information under section 18(f) of the OIA / 17(f) of the LGOIMA, because the request is frivolous or vexatious.Publicly available information work sheet
Template letters and worksheets, Worksheets and other resourcesThis summary work sheet will help you to decide whether there is a proper basis for refusing a request for official information under section 18(d) of the OIA / 17(d) of the LGOIMA, because the requested information is or will soon be publicly available.Sample estimate of costs
Template letters and worksheets, Worksheets and other resourcesThis sample estimate of costs can be used to help calculate a charge for supplying official information, and be provided to the requester.Effective complaint handling
Good administrationThis guide sets out key information for agencies about developing and operating an effective complaints process. It also provides information about the Ombudsman’s role and a checklist for agencies to follow.