He anga

Our structure and teams.

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Chief Ombudsman Peter Boshier is supported by:

  • Deputy Ombudsman Bridget Hewson
  • Assistant Ombudsman Emma Leach
  • Assistant Ombudsman Magnus O'Neill
  • General Counsel John Pohl
  • Finance and Business Services Manager Meaw-Fong Phang
  • over 100 staff located in Auckland, Wellington and Christchurch.

Deputy Ombudsman Bridget Hewson oversees:

  • Complaints Resolution Group
  • Compliance and Practice Group
  • People and Capability Team
  • Information Communications Technology Team
  • Information Knowledge Management Team.

Our operations are supported by the Finance and Business Services Team, headed by Meaw-Fong Phang.

Our Communications Team is headed by Mark Torley and looks after our website, publications, and media.

Our Information Communications Technology Team and Information and Knowledge Management Team is headed by Murray Wills. These teams look after ICT systems, library, and information and research services.

Our People and Capability Team is headed by Acting Manager Cate Baxter and looks after our human resources.

Complaints Resolution Group

The Complaints Resolution Group is led by Assistant Ombudsman Magnus O'Neill and deals with complaints about government agencies’ administrative and official information decisions.

Intake and Early Assistance is our first point of contact for anyone with a query or complaint. 

Early Resolution works to resolve complaints without a formal investigation where possible. 

Investigation and Resolution conducts formal investigations.

Compliance and Practice Group

Our Compliance and Practice Group is led by Assistant Ombudsman Emma Leach and focuses on proactive interventions with government agencies to improve system-wide performance.

OPCAT Inspections, working under the United Nations Optional Protocol to the Convention Against Torture, monitors and inspects places of detention to ensure people are treated humanely.  

Disability Rights supports the Chief Ombudsman as part of New Zealand’s Independent Monitoring Mechanism under the United Nations Convention on the Rights of Persons with Disabilities.

Official Information Practice Investigations focuses on investigating government agencies’ official information practices and procedures.

Strategic Advice provides strategic advice, guidance and training both within our Office and to external agencies and groups. They also provide the subject matter expertise for our activities like communications and knowledge management, international relations, and research and evaluation.

Systemic Improvement Investigations conducts significant and system-wide investigations into public sector administration and decision making.

Systemic Improvement Monitoring and Resolution identifies possibilities for improvement across the public sector and seeks early resolution where possible.

International Development and Engagement work across Asia and the Pacific to support and learn from other Ombudsmen.

Children in Care Complaints specialise in handling complaints from and about children in care.

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