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Investigation into the MIQ booking system

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Chief Ombudsman Peter Boshier has announced he has started a broad investigation into the MIQ booking system after receiving hundreds of complaints.

Peter Boshier wants to know if the MIQ booking system is fit for purpose, fair, and properly managed.

Chief Ombudsman Peter Boshier has announced he has started a broad investigation into the MIQ booking system after receiving hundreds of complaints. Peter Boshier wants to know if the MIQ booking system is fit for purpose, fair, and properly managed.

I have started a broad investigation into the MIQ booking system after receiving hundreds of complaints.

I want to know if the MIQ booking system is fit for purpose, fair, and properly managed. 

If it’s not, I will want to know what plans are in place to improve it.

I will also look into allegations that the booking system limits a citizen’s right to re-enter New Zealand. 

And that it prevents tangata whenua from accessing their marae and tūrangawaewae, contrary to Te Tiriti o Waitangi.

Disabled people have also told me that the online booking system disadvantages them.

Anyone wanting a space in MIQ should keep using existing channels as my investigation will be looking at the system overall.

I will be letting Parliament know of my substantive findings, and any recommendations, early next year.

I may also make public statements earlier, if I think it necessary.

Find out more about my investigation, and making complaints about MIQ, on my website.

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