Results and remedies

Ngā putanga me ngā rongoā

Take a look at the Ombudsman's results for the year ended 30 June 2019.

Official information and administrative complaints

Received 11,886 complaints and other contacts (where someone made contact but there was no complaint) and completed 11,793.

Rates:

Overall clearance rate of 97 percent for complaints and 100 percent for other contacts.
88 percent of all complaints and other contacts were completed within six months.
72 percent of complaints received from 1 July 2018 were completed within three months.

In total, the Ombudsman obtained 1,081 remedies for the benefit of individuals and public administration.

Began two major self-initiated investigations:

deaths of intellectually disabled people in forensic and residential care
facilities and services provided by the Ministry of Health for people in intellectual disabilities.

Concluded investigations of the official information practice of four central government agencies and one local authority:

Completed 90 requests for advice and guidance, 25% more than the previous year.

Completed 96 percent of all requests and enquiries within three months.

Visited 40 places of detention, including 22 formal inspections.

Made 288 recommendations for improvement, of which 266 were accepted or partially accepted.

Published the guide Making Complaints to the United Nations Disability Committee: A guide for New Zealanders.

Advised on 20 legislative, policy and administrative proposals
Provided advice 420 times to public sector agencies
Conducted 34 workshops and training seminars
Published 23 new pieces of guidance material
Delivered 40 speeches and presentations on the role of the Ombudsman and the operation of official information legislation.
Published 2 sets of data about the number of complaints received and completed.